Is Workiva a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Workiva have rated their employer with 3.9 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of Workiva employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Workiva now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Workiva .

Does Workiva pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Workiva with 3.6 out of 5 stars based on 19 anonymously submitted employee reviews. This is 5.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Workiva.

What are the top reviewed jobs at Workiva?

Software Engineer (51) , Customer Success Manager (43) , Regional Sales Director (43) , Account Executive (23) , Intern (21) , Senior Software Engineer (17) , Sales (16) , Professional Services Manager (14) , Solutions Architect (13) , Business Development Manager (11) , Manager (11) , Director (10) , Marketing (10) , CSM (9) , Customer Success (9)

What are the pros of working at Workiva according to real employee reviews?

"Culture is great and you are surrounded by strong talent" ((in 168 reviews)); "The people are great and easy to get a long with and learn from" ((in 84 reviews)); "Great benefits and can be fully remote." ((in 64 reviews)); "Great work life balance as they cater to my schedule" ((in 49 reviews)); "Good Pay Bonus RSUvs culture" ((in 27 reviews))

What are the cons of working at Workiva according to real employee reviews?

"Bad management, treated interviewees poorly at times." ((in 35 reviews)); "Senior Leadership could do a better job delegating and allowing for growth outside of the of your current job (for those that want to grow to the next level)." ((in 25 reviews)); "To many managers, the right hand does not know what the left hand is doing and depending on what team you are on it can be like working for a completely different company." ((in 18 reviews)); "There is no 401K match" ((in 16 reviews)); "Authoritarian upper management." ((in 8 reviews))

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Workiva

Workiva Customer Service Manager (CSM) reviews

3.9

98% would recommend to a friend

(19 total reviews)

Julie Iskow

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Work/Life balance

4.5

Culture & values

4.1

Senior management

4.0

Diversity & inclusion

4.0

Career opportunities

3.6

Compensation and benefits

Customer Service Manager (CSM) employees have rated Workiva with 3.9 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Workiva is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

19 reviews

2.0

Oct 5, 2021

Rushed and Confusing

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Decent salary, remote work, nice laptop, some decent people to work with

Cons

Very poor training, especially on the technology side. Although the CSM role has evolved, clients are still grouchy needy people who want you to do every little thing for them and escalate matters when you don't respond in 2 seconds. The entire system itself is overwhelming and makes sense why it was designed the way it was. For where they want you to be, the training is not long, adequate, detailed, or hands on enough to really be successful in their short ramp up time

5.0

May 9, 2020

Business with a humanistic approach

Csm

Recommend

CEO approval

Business Outlook

Pros

Positive people breeds positive culture. Out of the many firms I have worked with, this company is one that stands firmly on their company values and culture. Our CEO, Marty, once told us ‘Business is all about people’. People means customers, people also means Workivians. During difficult period, we do not ring up clients just for our own performance indicators, we call them to show we CARE and will be here for them. This is also reflected in internal Workiva culture from top down as Management has demonstrated that they CARE for Workivians not just just for ‘a show’. Noticed how I never refer to us as Workiva staff, because the company is us and we are the company. We are Workivians.

Cons

As far as I have seen around here, Management will NOT sit on our concerns when we bring them up and let it mushroom into irreparable demages.

Workiva Response

Thank you for taking the time to share your feedback. We are happy to hear about your experience!

4.0

Feb 16, 2016

I enjoy working here

Csm

Recommend

CEO approval

Business Outlook

Pros

work-life balance, nice PTO, beer fridge, game room, fun company outings, great benefits

Cons

I feel that I'm underpaid compared to similar positions at other companies.

Viewing 10 - 12 of 19 Reviews

Jobs at Workiva

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Workiva Customer Service Manager (CSM) reviews

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Rushed and Confusing

Business with a humanistic approach

I enjoy working here

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