Pros
I started work as a Xantrion Tier 1 Helpdesk Technician in February of 2011. This is Xantrion’s entry level technical position. With only about 6 months previous experience under my belt I found the type of work challenging and fast paced. Though at times the work was difficult, I was able to become successful in my role mostly because of the high caliber and quality people I was surrounded by. Xantrion staff is a limitless resource of IT experience coming from a wide range of backgrounds. The management team also has a strong understanding of the systems they support and are often available assist when needed.
As a Helpdesk Technician I was exposed to many different systems, my experience and skillset began to broaden. Fixing Microsoft Windows and Office problems, working in Active Directory, Exchange and managing security permissions were some of the more common tasks. Xantrion provided all the tools that were required for me to do my job well. I was also allowed to resolve issues as I saw fit, there were very few restrictions on what I could and couldn’t do. I also had bi-monthly 1on1 meetings with my manager where he would share feedback and I was given counseling. This was very helpful in keeping me on track.
After performing well for about 18 months I was recognized as a possible fit for an opening at the Service Manager level. I interviewed for the position along with 2 other internal candidates and was given the position.
Over the course of 2 years my salary has increased had increased about 50% from where I started. These increases came at the end of each year and at the time of my promotion.
Cons
High volume of user requests that are often high urgency. Sometimes can add a bit of stress.
