Zelis reviews

General process documentation can be better and will as we grow.

-Outdated legacy systems and software, This is a problem at every company and Zelis is not the worst offender, but Zelis is behind on their tech stack for certain departments. I give them a 5 / 10 for being up to date, with 10/10 being completely up to date. I've seen some software systems at Zelis that I'm very impressed by and others that I'm abhorred by. I personally have worked on projects that took many hours of manual work, that could've been solved by upgrading our system or being able to use a highly reputable software that is either open source or nearly free. We do not need to be on the bleeding edge of technology, but staying relevant with technology in the last few years is important. It's not a priority, but it should be. -We're required to log our hours for client work. I prefer we log our hours for everything instead because everything in a company culture makes up the quality of our work and how profitable we ultimately will be. Client work is important, but I feel like we're not taking a holistic look. What about time spent on R and D? What about daily fire issues, time spent updating a system to be more efficient, or refactoring code to reduce tech debt? What about trainining sessions to get a new employee up to speed and adjusted to a new team? If they feel adjusted and appropriately challenged, they will be less likely to leave. -Communication issues between departments is a problem. Many projects and their related details come up at the last minute because of the lack of communication. -Insufficient raises that match inflation, causing employees to continue to job hop.