Zendesk Sr. Software Engineer reviews

3.5

77% would recommend to a friend

(96 total reviews)
avatar

Tom Eggemeier

51% approve of CEO

51% positive business outlook

Sr. Software Engineer employees have rated Zendesk with 3.5 out of 5 stars, based on 96 company reviews on Glassdoor. This indicates that most Sr. Software Engineer professionals have a good working experience there. Zendesk is rated in line with the average (within 1 standard deviation) by Sr. Software Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

96 reviews
2.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Smart people to work with across the world - Reasonable pay and benefits - Excellent experience across a broad technical stack - Interesting problems to work on, depending on where you are in the business

Cons

No correlation between job performance, job tenure, and job security.

5.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Setting up entity in Pune, good company

Cons

Dependancy in global team member are dominant

2.0
Aug 23, 2025

UNEXPECTED TERMINATION

Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and benefits aligned with market standards Good work-life balance Additional perks such as on-call support allowance

Cons

Compensation can be misleading — initially attractive, but not sustainable if the company finds a cheaper replacement Lack of transparency from management; responses are often diplomatic rather than direct Senior management appears profit-driven at the expense of employee welfare — on-call benefits were removed while work expectations increased Despite consistently strong performance over more than two years, I was pressured to resign without a clear explanation My reporting manager began to harass me, calling at odd hours and scolding without cause for over three months The manager withheld my on-call benefits while I continued performing those duties; when I raised the issue, the explanation was vague and evasive Unfortunately, this treatment seems to be ongoing for others teams as well in the company

Viewing 10 - 12 of 96 Reviews

Glassdoor has 2,525 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.