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      Zillow

      Engaged Employer

      Zillow reviews

      3.4

      54% would recommend to a friend

      (2,507 total reviews)
      avatar

      Jeremy Wacksman

      57% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      2.8

      Senior management

      Zillow has an employee rating of 3.4 out of 5 stars, based on 2,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zillow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Sep 5, 2014

      Inside Sales Associate

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Z talks, great product, smart hard-working people, catered lunches, cool office, young company, incredible leadership, work hard play hard.

      Cons

      SLAVE SHIP. glorified telemarketer, preferential treatment for sucking up to the right people, a lack of care for employees. Churn and burn! High turnover rate. No matter how good you are at what you do, you will be treated as if your just a number.

      2.0
      Mar 27, 2014

      Look closer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and beautiful building

      Cons

      The organization has not figured out how to grow. They do not want process in place to slow down their rapid speed but need it desperately to support growth. Generally the right arm doesn't know what the left arm is doing. People will jump so quickly into action with a new idea that it doesn't matter the amount of money or energy they put into this idea. The company is not data driven in it's business decisions. There is not software in place to help the company scale and everything on the business side is done manually and with tons of pain. They are not ready to be a mature company.

      avatar
      Zillow Response
      12y
      I am disappointed to read your feedback. I do agree with sentences like this though: "They do not want process in place to slow down their rapid speed but need it desperately to support growth." That is our conundrum - trying to stay nimble and with all the benefits of a small company, while still benefiting from the resources of a large company. Threading this needle is my #1 priority for 2014 personally, and for the company. On the product side of the company, I am trying hard to keep our teams as small as possible which I think helps a lot, and to empower PTLs and others at that level to be as autonomous as possible. I wish some of your feedback was more specific and actionable. If you want to follow up on any of this, please feel free to reach back out to me via email and we'll set up a call or meeting, or to anyone in HR (e.g., Kathleen, Annie, Corina). It says here that you're a "former employee" but if you want to make Zillow better for those you've left behind, I would always like to learn from experiences like yours. ------------------------------- Spencer Rascoff CEO, Zillow Inc. 1301 2nd Avenue, 31st Floor Seattle WA 98101 Twitter: @spencerrascoff
      1.0
      Nov 9, 2013

      New Sales Reps beware-You are meant to be turned and burned

      Inside sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great view of Seattle?? They do buy lunch for the reps the last of the month which is nice, but not worth how you're treated in other ways.

      Cons

      Don't believe the reviews on glass door that are positive. People are literally given a severance when they are fired JUST to put good reviews up here. If you miss quota (even by $100) twice in a row you will be put on plan and expected to hit a ridiculous number in two weeks and if you don't they walk you right out the door. They expect you to be able to hit 210 minutes of talk time per day MINIMUM that's 3.5 hours people. This is next to impossible when you are making over 100 calls a day and getting hung up on 95% of the time. If you speak to veterans they maybe use 5% of their day to cold call new clients, BUT if you're new you have to COLD CALL ONLY 100% of your day and 100% of your quota. DO NOT WORK HERE. I was there for 9 months and would hit my talk time everyday and quota every month. I missed quota by $2k one month and was put on plan even though my rolling average was over 156% of quota since I started. When you are new you are meant to make them quick money and then they throw you flat on your face. You will hardly be able to take a lunch and your first year you will be expected to work 10-12 hour days. It's a company that doesn't care about their employees at all as individuals. Pretty sad because the environment tricks you to think otherwise. I had 12 people in my training group. After 3 months half of the people either quit or walked out. After 8 months there were only 2 of us left. And after 9 all of us had quit or been walked out.

      avatar
      Zillow Response
      12y
      Hi, Spencer from Zillow here. Thank you for your review, though it definitely bummed me out, and I don't think it is representative of the experience that most salespeople have at Zillow. I asked our head of sales to comment on your review, and here's what he wrote: We simply don’t let people go when they are beating target by 156% and we don’t put folks on a performance plan for missing their target by $2K one month. Deals don’t get stolen from reps – If there’s a disagreement about the ownership of a deal, management looks closely at the history to determine who earned the deal. While it’s not an easy job and some reps do not succeed, some of our top selling reps this year actually started in 2013 so many newer reps have mastered the formula for success. He sent me a lot more detail, including data to refute some of your points, but since I know that competitors read these comments I decided not to include all of the specifics about how we operate our sales teams and what metrics we focus on. Let them have to figure out at least SOME stuff for themselves. Anyway, I'm sorry that Zillow wasn't for you, and I wish you a lot of success and hope that you find a position elsewhere that is a better fit for you.
      Viewing 193 - 195 of 2,507 Reviews
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      Glassdoor has 2,694 Zillow reviews submitted anonymously by Zillow employees. Read employee reviews and ratings on Glassdoor to decide if Zillow is right for you.