Pros
People are mostly wonderful. Everyone works hard and collaborates well for the most part. They've seemed to navigate through the pandemic well so far, with minimal effect to the workforce.
Cons
Even though the employees are great, there is quite a bit of toxicity that exists between departments because of a great lack of understanding of the tasks handled by other teams. The train of thought is to pass things along in the hopes wherever it lands can figure it out. There seems to be a lack of training on the sales reps especially. Supposedly, their emphasis is to "sell, sell, sell." So they just focus on bagging a sale without thinking about any follow-through or if the sale is being done correctly. If any errors occur, they are quick to pass the buck off to other teams for clean up. Then they're praised by management for an excellent #onezonar effort, when in reality so many others scramble behind the scenes to ensure that sale doesn't fall through. It's unfortunate that turnover has not stopped there for some time and have lost some great members. Overall, there also seems to be a struggle with the "growth spurt" that Zonar is experiencing. Processes are still pretty non-existent with most seemingly satisfied continuing to work with tribal knowledge. That leaves a lack of consistency with pricing/packages presented to customers. A new pricing model was recently rolled out, likely to address this issue, but results were still pending to be seen. Communication is also a struggle, some teams are left to confirm process changes which tends to contribute to the toxicity because the questions get perceived as a "dumb question" because it's assumed that everyone already knows.
