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ZoomInfo

Engaged Employer

ZoomInfo Customer Service Manager (CSM) reviews

3.8

79% would recommend to a friend

(24 total reviews)
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Henry Schuck

81% approve of CEO

78% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Career opportunities

3.7

Compensation and benefits

3.5

Work/Life balance

2.9

Diversity & inclusion

2.8

Senior management

Customer Service Manager (CSM) employees have rated ZoomInfo with 3.8 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. ZoomInfo is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

24 reviews
1.0
Mar 27, 2023

Do not join the customer experience team under any situation!!!

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Pay is decent Brand Zoominfo Good exposure and a great product

Cons

Customer experience team in India treats it's employees with no respect, ridicules the employees for no reason. Leadership doesn't have any idea about employee experience. Not one employee in the CX team is happy or satisfied. Extreme micro management by the senior director. Leads/managers lack empathy and doesn't have any idea about people management. This is more like a factory in the 18th century where no regards are given to the employees. Absolutely no flexibility. Hardly any leaves are approved, if approved then they will make you feel horrible for taking it. Strict work from office. They reject wfh requests no matter how important it is for the employee. Horrible work life balance.

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ZoomInfo Response
3y
Thank you for taking the time to leave a review. We take all feedback very seriously! Not only do we strive to set employees up for success, but we also require our people leaders to complete our Management Accelerator program to learn the essential management skills to listen and help their teams perform better. Our WFH and RTO policies are comparable to the best in class companies and each team tunes according to their work and global team needs. I’m disappointed to hear this is not your experience. I know you have chosen to go anonymous on this feedback. However, should you ever feel like having a discussion in strict confidence, I am just a phone call/Slack away. Please reach out to me if you have any additional thoughts on how we can do better. Venky Ramasubramanian, Vice President, Engineering and India lead
4.0
Mar 13, 2023

CSM

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Good experience. Lots of changes, but steady and great people.

Cons

Help mitigate issues from account switches/ adjustments.

3.0
Sep 27, 2022

Company Review of ZoomInfo

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

-Other team members are very helpful and will step in to assist you in another project or deal if needed -Managers are very reasonable and look out for their team members

Cons

-Constant account changes ~every 6 months is not helpful for customer relationships

Viewing 13 - 15 of 24 Reviews
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ZoomInfo reviewsZoomInfo Customer Service Manager (CSM) reviews

Glassdoor has 2,280 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.