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ZoomInfo

Engaged Employer

ZoomInfo Customer Service Manager (CSM) reviews

3.8

79% would recommend to a friend

(24 total reviews)
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Henry Schuck

81% approve of CEO

78% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Career opportunities

3.7

Compensation and benefits

3.5

Work/Life balance

2.9

Diversity & inclusion

2.8

Senior management

Customer Service Manager (CSM) employees have rated ZoomInfo with 3.8 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. ZoomInfo is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

24 reviews
5.0
Jun 25, 2021

Feels good to work for the best

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Upward Mobility: Truly unlimited. Those who work hard, take good care of their customers, and hit their metrics get promoted all the time into new teams, leadership roles, and new roles that haven't even been dreamed up yet for those who are techier/more creative. Culture: I have been remote for most of my time working here, and feel close with people I've never met in person thanks to our Slack conversations, generally collaborative nature, our smaller Slack groups (lots of DEA-focused groups as well as random interest groups #garden_zoomies - I see you.), and all the virtual events our team runs. Pay: Way better than I knew was possible. There are CSMs who make six figures. Never Boring: We're growing, acquiring, and evolving every day. If you feel the need for sameness and extreme consistency, don't apply, but if you're at all energized by newness and opportunity, you will absolutely thrive here. Best-in-Class: I've worked for a lot of second tier companies, and it feels like you're always having to spin objections. I love that I can dive into a call with a new customer and have my clients already love the platform because our reputation precedes us and our platform is user friendly.

Cons

We're a newly public company in SaaS who is positioned to continue a string of acquisitions, so processes and tools are always changing, and the workload isn't light. Management cares about these things and is actively working to hire so that we can lighten workloads, and we have an incredible enablement team internally who holds regular (multiple a week) training sessions on new tools and best practices. As much as tech can be overwhelming, we're still set up for success thanks to people like Karen Taylor. With a bit of a heavy workload, I would say my weeks still generally average at 45 hours, and it's very engaging work, so it's not bad comparatively.

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ZoomInfo Response
5y
Thank you for taking the time to share your feedback on what it’s like to work at ZoomInfo. We pride ourselves on our culture, and how it helps to benefit our employees and customers through our rapid growth, internal mobility, and excellent products and customer service. ZoomInfo is a company filled with hard-working colleagues and is actively hiring to help lighten their workloads. We also seek out the best in management to ensure our culture and business continue to thrive. We understand that the best way to serve our customers is to empower our employees; we’re happy to hear that your experience reflected that. If you would like to provide additional feedback or suggestions, please send them to hrfeedback@zoominfo.com. – The ZoomInfo Employee Experience Team
5.0
Feb 9, 2021

Excellent role

Customer service manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Great management Fast growing team Lots of opportunity

Cons

Very few As the company grows, more overarching management and tasks, but cant complain.

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ZoomInfo Response
5y
Thanks for your feedback. We are committed to supporting our employees as we continue to grow quickly. On top of our great benefits and unlimited PTO, we are offering new, robust employee and manager training programs, implementing initiatives to promote top-down communication, expanding our Diversity and Inclusion network, and rolling out an exciting new rewards and recognition program. Feedback is incredibly important to us, and if you have any other thoughts on how we can continue to build a great employee experience, please reach out to your HR business partner or the employee experience team! -Paige, Employee Experience
5.0
Oct 6, 2017

CSM Life!!

Csm
Recommend
CEO approval
Business Outlook

Pros

DiscoverOrg is an awesome place to work for tons of different reasons. First, the company itself is growing quickly and is the to company its industry. Second, the money is pretty good and can be very lucrative depending on how well you can manage and upsell accounts. Third, the people are pretty much all awesome. I would be friends with nearly all the people I work with, and do enjoy spending time with pretty much everybody i work with. The last thing I'll mention is how great the management really is. The management team, in addition to being very passionate, super talented people, are also incredibly down to earth and good to be around.

Cons

There aren't too many downsides honestly. It's sometimes hard to prioritize what I need to work on at any given time because there are a lot of different tasks that need attention, but communication is pretty good on what is the top focus. Ends of month can be a little stressful, but they're usually pretty fun in the end when our team hits our goals.

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Glassdoor has 2,279 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.