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ZoomInfo

Engaged Employer

ZoomInfo Customer Service Manager (CSM) reviews

3.8

79% would recommend to a friend

(24 total reviews)
avatar

Henry Schuck

81% approve of CEO

78% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Career opportunities

3.7

Compensation and benefits

3.5

Work/Life balance

2.9

Diversity & inclusion

2.8

Senior management

Customer Service Manager (CSM) employees have rated ZoomInfo with 3.8 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. ZoomInfo is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

24 reviews
4.0
Mar 13, 2022

Great opportunity

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Zoominfo is a great place to work as we are acquiring companies left and right. Culture is very progressive and open minded, but lacking on excursions/ events (covid didnt help).

Cons

Crazy amount of changes as we are growing so fast. New accounts, metrics etc.

3.0
Jan 12, 2022

Best in class product, behind in culture/benefits

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Zoominfo continues to be the best in class product for intelligence and they’ve grown their suite through acquisition. The software sells itself and the more they have to offer in terms of additional products is beneficial to all of the teams.

Cons

Might be a strong opinion but there is little benefit to working at zoominfo aside from the product. Salary is average, you have to “apply” to be a fully remote employee, etc. - but the PTO policy for the GTM team really set me over the edge. No PTO granted in December or the last week of every other quarter. So I guess on Dec 1 I just tell my kids and family “see you next year”? Give me a break. The job market is far too hot to put up with that. Even if your manager allows you to take PTO during the blackout periods it’s supposed to be “hush hush” which isn’t a consolation. It’s a baffling policy and personally insulting to people with families/kids.

Viewing 16 - 18 of 24 Reviews
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Glassdoor has 2,280 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.