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      ZoomInfo

      Engaged Employer

      ZoomInfo Customer Service Manager (CSM) reviews

      3.8

      79% would recommend to a friend

      (24 total reviews)
      avatar

      Henry Schuck

      81% approve of CEO

      78% positive business outlook

      Ratings by category

      3.9

      Culture & values

      3.9

      Career opportunities

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      2.9

      Diversity & inclusion

      2.8

      Senior management

      Customer Service Manager (CSM) employees have rated ZoomInfo with 3.8 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. ZoomInfo is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      24 reviews
      5.0
      Feb 7, 2026

      Good Culture

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Collaborative good product good leadership

      Cons

      Nothing I can think of

      avatar
      ZoomInfo Response
      4mo
      Thank you for sharing your experience and for being part of ZoomInfo for more than three years. We are glad to hear you highlight our collaborative culture, strong product, and leadership. We work hard to create an environment where people can bet on themselves, grow quickly, and win together with their teams and customers. Your feedback reinforces what we are striving to build every day. – Whitney Littman, VP of Customer Success
      4.0
      Aug 13, 2025

      No Stock Options

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      High-Impact Work – You get to work with industry-leading data and tools that genuinely make a difference for customers. Career Growth Opportunities – Exposure to advanced tech, cross-functional projects, and a clear path to develop skills. Fast-Paced, Innovative Environment – Things move quickly, and there’s constant opportunity to learn and adapt. Strong Team Culture – Collaborative colleagues who are driven, knowledgeable, and willing to help each other succeed. Recognition & Rewards – High performers are noticed and rewarded, making it motivating to go above and beyond.

      Cons

      High Pace = High Pressure – The fast-moving environment can sometimes feel like there’s little room to catch your breath. Frequent Changes – Processes, priorities, and tools evolve quickly, which can be challenging to keep up with. Workload Intensity – High expectations and ambitious targets can lead to long hours in peak periods. Complex Product Suite – The depth and breadth of offerings require constant learning, which can be overwhelming at times. Visibility-Driven Culture – Performance is closely tracked, which is motivating for some but stressful for others.

      avatar
      ZoomInfo Response
      10mo
      We're thrilled to hear that you've experienced the high-impact work, career growth opportunities, and collaborative team culture that define working at ZoomInfo. Your recognition of how we reward high performers and create an environment where people can bet on themselves with leadership support really resonates with what we're building here. We take your feedback about managing the intensity of our fast-paced environment seriously. You're right that balancing innovation with stability and prioritizing workload management are critical as we scale. We're actively ensuring we celebrate both individual and team wins more broadly. Our goal is to maintain the energy and momentum that drives results while creating ways for our people to have balance. If you're interested in sharing more specific thoughts on how we can continue improving in these areas, please feel free to reach out to me, your manager, or HR business partner directly. --Whitney Littman, VP of Customer Success
      Viewing 1 - 3 of 24 Reviews
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      ZoomInfo reviewsZoomInfo Customer Service Manager (CSM) reviews

      Glassdoor has 2,265 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.