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      commercetools

      Engaged Employer

      commercetools reviews

      2.6

      30% would recommend to a friend

      (207 total reviews)
      avatar

      Doug McNary

      14% approve of CEO

      24% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Diversity & inclusion

      2.5

      Career opportunities

      2.4

      Culture & values

      2.3

      Senior management

      commercetools has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The commercetools employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      207 reviews
      2.0
      Sep 5, 2025

      Wasted potential

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - In my nearly three years at commercetools, I have been fortunate to work with and get to know some wonderful and brilliant people. I am grateful for that - The great flexibility at work. I have always worked remotely and without any obligation to be present at specific times (except for some unavoidable meetings) but rather focused on the results to be achieved - Complete autonomy and freedom to make decisions, at least to a certain extent and for this I need to thank only my manager

      Cons

      Unfortunately, what initially seemed like a very promising opportunity soon turned out to be a waste of potential. And that's a pity. Among the things I noticed during my time at commercetools were: - A non political company becoming more and more a political organisation full of yes men (not that this is typical only of this company, but it's sad to see how things can take the wrong path) - Despite the presence of many brilliant minds, a lot of incompetent people at all levels (perhaps due to a certain degree of approximation in hiring) - Lack of strategy at the company level. Strategy is neither a sum of goals, nor a generic mission, nor even the sum of bottom-up strategies. This was reflected in the various departments (for example, in marketing, where siloed work reigned and there was a total lack of strategy from the top) - Micromanagement from C-levels, especially in marketing -An obsequious attitude toward a board whose main task seemed to be constantly requesting changes to the homepage or some pages on the website and if that's what the board does, good luck - Misalignment between C-levels - Despite the People department's continuous efforts to share corporate values and culture, there was often a toxic environment where finger-pointing was fairly common practice - Catastrophic internal communication: people were being laid off without anyone knowing anything about it or without even a few lines to acknowledge the good work they had done. That's so sad. Also, for the series, “Things not to say during an important announcement to all employees”, when it was announced that anyone living within 60km of an office would have to return to the office three times a week (nothing to say against that, as it's a business decision that is following the tech companies trend, but anyway something quite significant, especially for those who had chosen the company precisely because of the possibility of working completely remotely and thus managing their family life more easily), to sugarcoat the pill, we were told how nice it would have been to be with our colleagues in the office to have fun and eat pizza together (yes, they said that) or how we could have managed our time differently during commuting, such as booking doctor's appointments (oh, yes, they really said that). This shows the degree of incompetence, poor preparation and perhaps confusing an audience of brilliant professionals with kindergarteners or bored teenagers

      avatar
      commercetools Response
      9mo
      We are glad to hear that you found flexibility and great colleagues during your time at commercetools. On some of the concerns you raised, we want to add context for others reading. We have not had any “silent layoffs.” The two layoffs in recent years, in 2023 and earlier this year, were announced openly and followed by department-level calls. When individuals leave on their own or are let go, we do not issue company-wide announcements. We also learned through employee feedback that some people use the term “layoff” to mean any departure that is not broadly communicated, but that is not how we define it. Strategy is another area we care deeply about. We review our company strategy and progress in every monthly All Hands with numbers, graphs, and an open AMA. Employees ask questions and in some cases we have added full segments in response. For us, alignment means clarity on direction and priorities, even if it does not always mean consensus. On return to office, employees were given several months’ notice before the three-day model took effect. We know commuting can be difficult, and some leaders have tried to acknowledge that in different ways. The mention of pizza or commuting examples was meant as lighthearted additions, not the purpose of being in the office. The purpose is connection, collaboration, and building together in person. We know not every decision will land well with everyone, but we remain committed to open communication and feedback through All Hands, surveys, and AMA sessions.
      1.0
      Apr 11, 2023

      Silent layoffs destroy team morale

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are none to share

      Cons

      I was inspired to write this review after seeing the review by a former employee impacted by layoffs. I too was impacted by layoffs. I encourage all impacted employees to post their truthful experiences - given the deluge of 5 star reviews. CEO promised at Berlin Summer Off-site last year that there were to be no lay-offs but the axe fell silently across departments and also across regions. Employer Branding, Customer Success, Sales, Marketing, Engineering were impacted. During January All Hands when CEO was pressed for an answer on lay-off situation, his nonchalant answer was “ All MACH Alliance vendors are also doing lay-offs.” . Csuite and many senior employees have overplayed sense of superiority in damning competition when they are running on threadbare budgets , reduced headcount and shrinking market share. Commercetools has lost its glory and will struggle to IPO.

      avatar
      commercetools Response
      3y
      Hi there! We would never underestimate the experience of being laid off. That said, two things can be true. There was nothing casual or nonchalant about that decision for commercetools. Given the macroeconomic conditions that impacted everyone in the tech industry globally in late 2022, it became critical in January to invest in what was working for the business, and pace our investments to match the economic realities around us. That was the only layoff of its kind in commercetools' history, and we’re working to ensure that our revised responsible growth strategy solidifies that. In terms of the competitive landscape, this is simply not true. We created and defined the composable commerce market category and almost half of our business in the last three years alone came from “bigger players”. As an international startup, fast growth came with growing pains, but our continued innovation and awarded authority in this space is third-party and analyst-backed. Any notion otherwise diminishes the exceptional work of our employees.
      1.0
      Nov 16, 2022

      Awful Experience.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supposedly a cool startup in its hypergrowth stage with lots to do.

      Cons

      Many people here simply lack the professional (and personal) skills to do their job well. This is especially visible at higher levels of seniority, leading to chaos, lack of transparency, back and forth on tasks, etc. What's even worse is the toxic environment. Managers here belittle their people instead of empowering them. As a result, many of the nice colleagues I have worked with here were sadly constantly angry, bitter, and frustrated. Is this the kind of work environment you wish for yourself? Do yourself a favour, stay away from this company and look for another employer.

      avatar
      commercetools Response
      3y
      I'm sorry that this is your commercetools experience. It certainly does not reflect our company values nor how we train our people managers. That said, I want to understand more about your experience and exactly what influences that. If you feel comfortable, can you send a note to employerfeedback@commercetools.com?
      Viewing 73 - 75 of 207 Reviews
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      Reviewscommercetools reviews

      Glassdoor has 245 commercetools reviews submitted anonymously by commercetools employees. Read employee reviews and ratings on Glassdoor to decide if commercetools is right for you.