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dotloop

Part of Zillow

Engaged Employer

dotloop reviews

4.1

81% would recommend to a friend

(3 total reviews)
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Rich Barton

59% approve of CEO

75% positive business outlook

Ratings by category

4.4

Culture & values

4.1

Diversity & inclusion

4.1

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

3.7

Career opportunities

Ratings by demographic groups

Reviews by job title

3 reviews

Reviews about "Diversity & Inclusion"

Return to all reviews
5.0
Nov 2, 2016

Riding the rocket ship.

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Culture; the mentality in the office is still very "startup" there is a passion for what we do and where we are going. I became part of the office after the Zillow Group acquisition and I think it is a great partnership, the core values of each company melded and now both companies are benefiting from the partnership. People; Great culture attracts amazing people. dotloop employees are some of the most passionate and forward thinking individuals I've come across. Leadership is very empowering and provide great feedback and welcome suggestions even from day one. When there is still that startup mindset everyone wants to see how big the company can grow. There is every opportunity to grow within the company and you are acknowledged for a job well down. It is hard to have a bad day at dotloop as everyone is very supportive and encouraging. Benefits; I personally took a large pay cut coming to dotloop but my work life balance and happiness in this working environment are worth more than any monetary value my previous employer could offer. The office provides snacks, coffee, and catered lunches (at least once a week). Free healthcare, retirement, stock options, and group activities make it clear that Zillow Group is heavily invested in maintaining and attracting the best talent. Environment; The office is a great space, and only getting better, even after Zillow Group purchased dotloop Austin Allison decided to more than double the office space in Cincinnati. We love this city and I love that dotloop decided to stay and reinvest, the offices are downtown without the hassle of finding parking or dealing with the majority of traffic.

Cons

Cons; Entitlement; this isn't a problem just at dotloop or Zillow Group but more with the workforce in general, at dotloop some of the more senior employees can seem jaded or disgruntled about decisions that leadership/management has made and it can cause a decline in moral. Parking; this is really a problem with Longworth Hall in which dotloop has its offices, Longworth is the "official tailgating" for the Bengal's and on home games, the parking lot is rented out. If you have to work on Sunday it is nearly impossible to find parking, often times getting harassed by the parking attendants, and then the drunk fans tailgating at 8am. (This isn't truly dotloop/Zillow's problem but Longworth Hall should show more accommodations to its long-term tenets who have to work on the weekends.)

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dotloop Response
9y
Thank you for sharing this feedback. It's great to hear about your experiences with our people, culture and work environment. Ironically, I recently finished reviewing our employee survey results which also reinforced that people and culture are a strength for dotloop! Your constructive feedback is also appreciated. We are already in the process of increasing investments in leadership training for all managers through the introduction of our Leadership Playbook, which aligns with your advice (recognize and reward top performers and hold low performers accountable). In fact, I just had a session today where we spent time on this very topic. I'll look into the parking issue right away. Thanks again. Austin, Founder & GM.
3.0
Oct 27, 2016

Sweet then sour.

Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Working here, I met some of the best coworkers I have ever worked with! Most people were so friendly and genuine, always willing to help.

Cons

Managers here play favorites - and you'll know if you aren't one of them. If you find yourself not on the list of favorites, it's extremely hard to move anywhere else in the company.

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dotloop Response
9y
Thank you for this review. It's great to hear that you enjoyed your coworkers and their willingness to help during your time at dotloop. That said, I'm sorry to hear about your perception of "playing favorites" and the feeling of being "brushed off" by your manager. We take this feedback very seriously and I'll be following up directly with the Support leaders in response to your review. In the meantime, you should know that we recently met with the entire support team to gain feedback (without the support manager present). While we did hear some constructive feedback about better communicating across departments and making the career growth paths more clear, the consensus of the team was very positive overall. Thanks again, and I wish you all the best in your next endeavor. Austin, Founder & GM
5.0
Dec 4, 2015

You choose how well you do here!

Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Awesome culture & great people to work with - this is something that is of high value in this day and age. People want to be able to relate and get along well with others in a fun environment where they work to beat the monotony of a typical office. By the end of your first day as a dotloop employee, you will see that people are very welcoming and will try to include you! If you are looking for an office where you can develop a family atmosphere with your co-workers, dotloop is definitely one of those places! Awesome office - very unique 2 floors connected by staircase keeping the feel that we are all together, not separated. Amazing benefits - the benefits that we get as employees are amazing! There's too many to list, just know that when you accept a position with dotloop, you will be more happy with the benefits! One of my favorites (but definitely not everyone's) is that your career path is set by you. If you start in customer support or sales (which many of us do), and you don't move up, that is mostly on you. If you work hard, show initiative, and let your superiors know of your intentions to grow within dotloop, you will do just that. I think I am a pretty good testament to that situation: been here about 10 months (at the time of me posting this) worked hard, and was awarded a promotion out of my current department to another one. Upper management does an outstanding job of enabling their employees to grow, which is not typical of many companies. Bottom line: If you take a position with dotloop, it very quickly can become a company you can see yourself working for as your career, not a job.

Cons

Communication. There are times when inter-departmental communication can become convoluted, making it hard to get quick answers for problems...especially in the customer support department.

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dotloop Response
10y
Thank you for this very thoughtful and thorough review. We will continue to prioritize inter-departmental communication internally, as this tends to be a "moving target" within any rapidly growing organization. Lastly, it's great to see that you've been able to take advantage of growth opportunities this early in your career at dotloop. Congratulations! Austin, Founder/GM of dotloop.
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