eClinicalWorks reviews

3.6

70% would recommend to a friend

(1,995 total reviews)
avatar

Girish Kumar Navani

83% approve of CEO

69% positive business outlook

eClinicalWorks has an employee rating of 3.6 out of 5 stars, based on 1,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eClinicalWorks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

If you're a new graduate looking for full-time employment in a corporate environment, this is a wonderful stepping stone. Get your experience in and get out. Teams can be hit or miss, but when you have a collaborative team it feels less isolating. Working as a SAM will definitely toughen your skin and expose you to all kinds of situations, so take that experience and use it to be a better version of yourself (professionally)

Cons

Expectations shift day to day without notice, so measuring KPI's isn't consistent and may give you mental whiplash during your annual review. Salary and raises don't depend on your work portfolio or accomplishments, but rather upper managements biases towards you. HR isn't there for you - if you try bringing up salary or bonus inequality, they will tell you that it's "taboo and disappointing" to talk about salary. I'll tell you the reason why it's taboo: because this company doesn't want you to know about the giant wage gap between their employees who are of equal experience. SAM's in particular are severely underpaid and under-appreciated for the amount of work they put in. During COVID, we wore many hats with little to no incentive, just a verbal "good job, keep it up". After 3+ years, a "good job" isn't enough. We were TAM, BAM, SAM, PM, you name it. We were working with less than half a team because SAMs kept quitting. Says a lot, doesn't it?

3.0
Apr 27, 2021
Recommend
CEO approval
Business Outlook

Pros

You'll learn a little bit of everything. There is always job security. A great company to get your foot in the door of healthcare IT.

Cons

Reviews are entirely subjective; if your lead likes you, you can get up to a 5-figure bonus. If they don't then you'll be lucky to get 2-3k. Depending on who your boss is, you'll either be left to flounder and fend for yourself, have a micromanager second guessing every decision you make, or just treat you terribly. Look elsewhere if you're trying to progress up the ladder; they pride themselves on having a horizontal structure but that's just so that they can keep underpaying everyone by 15-20% of their market value. This also results in little to no career progression. The only way you'll be promoted is if you're related to the owners or are a white woman. Very startup-esque culture in that there is almost no guidance or training for critical job responsibilities because they don't see the need to nurture and develop their employees' talents; they can always just hire someone from overseas and pay them even less than you and treat them 5 times as bad.

2.0
Jan 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits. Vacation time paid. Great coworkers.

Cons

Awful management. Long hours. Low compensation. Constant 30 calls in queue. So much micromanagement. The mentors watch your screens from their computers and if they see you not taking a call you will get a message asking you to get back on the phone. You cannot catch a break. Everyone quits within the first year so the managers expect everyone to pick up the slack. You are supposed to also meet these unreasonable metrics because that’s how you get a raise. The metrics are unreal. Management won’t change it but all it manages to do is make employees care more about numbers than actually helping the clients. Are we here to help or are we here to meet numbers? We cannot do both.

Viewing 16 - 18 of 1,995 Reviews

Glassdoor has 2,026 eClinicalWorks reviews submitted anonymously by eClinicalWorks employees. Read employee reviews and ratings on Glassdoor to decide if eClinicalWorks is right for you.