eGain reviews

Worst management ever, CEO and all executive management are narcissists. Management by bullying and constantly threatening. Revolving door in the sale team, constantly over hires and fires. Always firing people to cut costs and everyone else is overworked. The sales quotas are always unrealistic by 50-70%. No on eve every hits quota, in fact most are lucky to get 30-50%. Now wonder after 25 years they are still such a small company. It is obvious that the board is not doing their job otherwise they would have gotten rid of the CEO and executive management a long time ago. so much nepotism.

This place is a corporate car crash. From the CEO down every layer of management is just focused on micromanagement. Every project is meant to be delivered in exactly the same “cookie cutter” approach, with no allowance for customer strategy or need, no thought of supporting a genuine ongoing relationship, the driver is simply about getting things done asap and then leaving the customer to struggle.