eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
5.0
Aug 18, 2020

Great Company

Recommend
CEO approval
Business Outlook

Pros

Great place to work, positive

Cons

No cons to speak of

2.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Good spot to park yourself for a low pressure, low expectation stint to collect a paycheck.

Cons

- Have had a new Sales team in place functioning for 20+ months with no comp plan or commission structure. - Senior Leadership is elitist, condescending, and often insulting - Not open to new ideas. - Not open to new tools (most work is done in series of excel docs) - No room to grow unless you have been with the company for a decade plus - Pays below market value for IC's and Managers - Complicated and baffling reporting structure that makes no sense - CEO is involved in every decision made at the company (when I say "every" I mean "EVERY"), even down to lead assignment to sales reps. - Provides only state mandated paid leave options in the Bay Area while many other companies lead the nation in flexibility and options - Inflexible and slow moving -Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit.

2.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Friday catering, massage chair, coffee machine

Cons

Lack of Personal development, anal management attitudes, No support from management, VERY and I mean VERY unorganized, no established system, did I mention they don’t pay up for closed deals?

Viewing 289 - 291 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.