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      ecobee

      Part of Generac Power Systems

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      ecobee reviews

      3.2

      46% would recommend to a friend

      (321 total reviews)
      avatar

      Greg Fyke

      44% approve of CEO

      57% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.9

      Compensation and benefits

      2.6

      Career opportunities

      2.3

      Senior management

      ecobee has an employee rating of 3.2 out of 5 stars, based on 321 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ecobee employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      321 reviews
      5.0
      Sep 5, 2016

      Technical support

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Have been working in the technical support department for many years and the experience with the company is great, I would say one of the best company to work with.

      Cons

      during the busy season call volume goes high and requires 100% of each employee, but overall after the hardship good work pay off.

      avatar
      ecobee Response
      9y
      Hello, thanks for the positive feedback! Time moves quickly when were having fun. We certainly can be busy but this is a result of many years of hard work from the entire team to get us where we are today. Thank you for your contribution. Andrew, Director of Support at ecobee
      4.0
      Jul 4, 2016

      It's worth working at ecobee.

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Central downtown Toronto location with transit access - Free snacks/drinks - Occasional company update meetings (pizza and beers?!) - Stock options that *may* become useful - 3 weeks vacay to start - Very good benefits package - Subsidized Goodlife membership

      Cons

      - Has some disgusting pig who likes using the walls of the men's room for a tissue. Probably the same individual that likes to 'spray and pray' in the general direction of the toilet. - Extremely reactive environment. Makes for rash decisions and lots of time (money) wasting. - Focused on putting out new models of the Same. Damn. Device. every few years instead of improving on the features and benefits of the current suite. - Zero compensation for overtime - Constant need for overtime in most departments - Customer facing information is often out of date or partially incorrect - Training is extremely ad hoc - Zero cross-training opportunities - Company keeps changing office location due to lack of forethought to future growth requirements. - No RRSP/RESP or pension contributions - Stock options that *may* become useful... - No EAP (Employee Assistance Program)

      2.0
      Jul 3, 2016

      Tech support is not good, and getting worse

      Former team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most people are smart and friendly Decent money

      Cons

      High turn over, especially in technical support Poor training for new employees Very little room for schedule flexibility You are expected to work over time and pressured by management if you can't

      avatar
      ecobee Response
      9y
      Hello, thanks for sharing your feedback. Employee turn-over can be misconstrued as an always negative thing. The talented people we employ at ecobee naturally develops an environment of ambitious people that want to progress faster than unfortunately what the company may be able offer at the time. We endeavor to provide a place where people can grow professionally, learn or develop new transferrable skills that they can take forward with them. We never like to lose great people but it is also rewarding that ecobee could be part of their professional development to achieve future success. Andrew, Director of Support at ecobee
      Viewing 301 - 303 of 321 Reviews
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      Glassdoor has 380 ecobee reviews submitted anonymously by ecobee employees. Read employee reviews and ratings on Glassdoor to decide if ecobee is right for you.