ezCater reviews

2.4

26% would recommend to a friend

(469 total reviews)
avatar

Nihad Rahman

28% approve of CEO

25% positive business outlook

ezCater has an employee rating of 2.4 out of 5 stars, based on 469 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ezCater employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

469 reviews
2.0
Apr 7, 2026

Be prepared to compromise

Recommend
CEO approval
Business Outlook

Pros

Good pay, decent benefits, great immediate leadership, good remote work support

Cons

"Immediate" is doing a lot of heavy lifting - senior leadership, D-level and above, frequently makes baffling choices that require every team to scramble to accommodate them, and seem to be informed by leading industry buzz words and goals that are not shared with the company. We have been growing and successful for years - yet restructure often in ways that leave us with fewer people handling larger responsibilities. Whole departments/teams have been outsourced in the last few years, and as we have shifted to a B2B business model it feels like everything about the place is feeling colder, more corporate, and just like every other company pushing productivity over people. It is not the company I joined years ago - once the original CEO left it all slid downhill in favor of chasing industry trends. Be prepared to compromise - on the benefits you want, on the career path you want, and on the work you feel most needs doing.

2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

-Company is full of incredibly talented individuals across all departments who are genuinely passionate about their field -Regularly scheduled weeks/annual trip where the company can come together in one location -Summer Fridays -Great office in Boston -In-office meal benefits

Cons

-Unlimited PTO comes with undisclosed/unfair caveats due to few who abused the privilige -Heavy monitoring which accounts for nearly every minute a rep is clocked in, what they're doing and how quickly they're doing it -High standards set for reps that have and will continue to lead to burnout and low morale -Any changes to performance measurement is justified with, "There were some who were up to no good," so the reps who consistently perform well are negatively impacted and expected to do more with less support -Upward or even lateral mobility within the company is practically nonexistent. Once you are a frontline rep, you will likely stay there unless you get very lucky -Sweeping and regular changes to leadership and department heads leads to layoffs, hiring back for the positions that great people were laid off from, honeymoon, rose-colored glasses removed, dissatisfaction. Rinse and repeat. -The motivation to do well, excel and move up in the organization is stifled by the reality that higher up roles are regularly restructured and often eliminated once they have gotten the best from them.

1.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Benefits and pay are in line with industry averages - Unlimited PTO* (the actual use of this will vary based on team) - Monthly option to travel to Boston for "together week" in office - Office is a former WeWork space with nice amenities - Sabbatical granted after 5 years, although good luck making that far in the current state - Remote

Cons

Every monthly company meeting has the CEO echoing how strong the cash position of the company is, as if it's some sort of assurance, yet as evident by the multitude of recent reviews here the status-quo is organizational mismanagement and layoffs. This has been a finance driven company since the internal promotion of CFO to CEO - which is paradoxical given the most recent rebranding of the sales org as a "growth" team, led by an over-indexed C suite that cannot provide a consistent GTM strategy. Within the sales (growth) org, poor hires at the manager and director levels have resulted in churn through nearly all hierarchies of positions, ultimately leaving legacy employees to pick up the slack until they are inevitably moved to another team or let go. - Career growth and internal opportunities are rare. Yearly/Quarterly performance review structures have gone through multiple iterations where the net results end up being mostly meaningless, which can be a pro or con based on your viewpoint - Lack of accountability among leaders. There is a persistent culture of corporate doublespeak where leadership is more concerned with keeping their jobs than getting things done. Hours wasted in meetings where the prevailing thought leaving one is, "now what?" - Internal data structure: different departments create their own, conflicting reports to meet their own goals, leading to confusion and mistrust. With no plans to replace prior analytical leaders this is likely to continue

Viewing 37 - 39 of 469 Reviews

Glassdoor has 481 ezCater reviews submitted anonymously by ezCater employees. Read employee reviews and ratings on Glassdoor to decide if ezCater is right for you.