Is iHerb a good company to work for?

iHerb has an overall rating of 3.8 out of 5, based on over 806 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at iHerb to a friend and 82% have a positive outlook for the business. The best reviews about iHerb have been left by employees working as Warehouse Associate , Equipment Operator and Warehouse Worker .

Does iHerb pay their employees well?

According to anonymously submitted Glassdoor reviews, iHerb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at iHerb. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at iHerb?

71% of iHerb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iHerb 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at iHerb?

Material Handler (77) , Equipment Operator (36) , Customer Service Representative (16) , Software Engineer (15) , Software Developer (14) , Warehouse Associate (13) , Warehouse Worker (13) , Picker/Packer (11) , Manager (9) , Picker (9) , Senior Software Engineer (9) , Global Logistics Specialist (8) , Product Manager (8) , Quality Control (8) , Trainer (8)

What are the pros of working at iHerb according to real employee reviews?

"Benefits are great and we can finally WFH." ((in 78 reviews)); "Good pay and the job was easy" ((in 51 reviews)); "Great people and Awesome team work." ((in 46 reviews)); "Great Leaders and team members to work with." ((in 20 reviews)); "The team is great and shifts are flexible" ((in 20 reviews))

What are the cons of working at iHerb according to real employee reviews?

"One of my biggest issues is that the upper management made the decision to raise pay for one shift in the attempt to get employees to stay when the other shift(s) were more deserving of the pay." ((in 18 reviews)); "This lack of leadership from the CTO affects how the directors below him manage (yes “manage”, not lead." ((in 13 reviews)); "poor communication and technical support" ((in 12 reviews)); "Newer technology managers have started to create a no" ((in 12 reviews)); "Less Favoritism, the company has improved though." ((in 12 reviews))

What are employees saying about iHerb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iHerb layoffs and their outlook for job security at iHerb in 2026.

What are the top reviewed iHerb locations?

Irvine , Easton , Perris , Elgin , Hebron , Pasadena , Moreno Valley , Los Angeles , Riverside , Ellenwood , Carpentersville , Crystal Lake , Saint Louis , Phoenix , Detroit , Austin , Pasadena , Minneapolis , Peebles , Fresno , Arcadia , Murrieta , San Marcos , Vancouver , Allentown , Bethlehem , Nazareth , Northampton , Tatamy , Indiana

iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

Ratings by demographic groups

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iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

768 reviews

2.0

Mar 11, 2019

Great Potential, No Direction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great products and global market share Excellent profit sharing package Potential for growth

Cons

One of the major selling points for new hires was unlimited FTO. Recently they switched to PTO with only 2 weeks time off THAT YOU MUST ACCRUE FROM SCRATCH, and VERY LIMITED holidays. Poor upper management decisions are driving away talented individuals. Many people from different departments are complaining about excessive workloads and a lack of direction from upper management. Decisions are made on a whim, without proper data analysis, and expected to be carried out immediately (without testing). Employees are having to change direction frequently and without warning or reason, making it difficult to implement actual thought-out, high-impact strategies. There is no evaluation "process" and the scoring system is convoluted. This makes upward mobility, although not impossible, extremely unclear. Feedback has already been provided to HR so hopefully they start making some big changes quickly. Morale is extremely low across departments.

iHerb Response

7y

Thank you for sharing your feedback, we value hearing how we can improve. We are pleased that you enjoy the profit sharing package and you recognize the potential for iHerb's continued company growth. Regarding the PTO policy, team members with less than three (3) years receive 15 days of PTO and those with 3+ years receive 20 days of PTO. With iHerb's rapid growth and expansion, we analyze data and make the structural and department changes needed, but we recognize how we can improve our lines of communication with our team members. To allow for more regular performance reviews, HR last month launched its semi-monthly online performance management system in Workday. We appreciate the suggestion of the all-team member survey, and we will consider that suggestion along with the other surveys recently launched at iHerb.

5.0

Mar 10, 2019

An ambitious company about to leap on to the next level

Senior software engineer/tech lead

Recommend

CEO approval

Business Outlook

Pros

Great opportunity in business growth, which in turn makes it necessary to apply the cutting edge technology of cloud computing, big data business intelligence and AI. As an established e-Commence company, iHerb has been expanding very rapidly in global market recently, which opens up a lot of oversea opportunities. It's amazing to see the company become more globalized.

Cons

Not fast enough to refactor key business components which is causing lots of pain when running them in parallel.

iHerb Response

7y

Thank you for the review and we appreciate the hard work you do as a Team Lead. As more challenges come along we will continue to find the best talent to support our technology division. - BT Bitarafan

1.0

Mar 8, 2019

Smart people don't last here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are the only good thing here

Cons

They say the company is growing, but they fire tons of people every week. A lot of people are leaving too. My experience with my supervisors is just awful: no response to emails, no meetings for feedback, they don't even say "good morning" if passing by you. They simply look down to not face you! Leadership skills? ZERO! HR tries to stay on top of things, but also takes forever to get back to you regardless of the subject. Company is moving backwards regarding time off and flexibility.

iHerb Response

7y

Although we appreciate your review it is a concern that you feel this way in regards to your particular leadership group. As you are still currently employed with the company we implore you to reach out so that your concerns are addressed.

Viewing 631 - 633 of 768 Reviews

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Great Potential, No Direction

An ambitious company about to leap on to the next level

Smart people don't last here

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