iQor Customer Service Representative CSR reviews

3.1

55% would recommend to a friend

(240 total reviews)
avatar

Chris Crowley

57% approve of CEO

50% positive business outlook

Customer Service Representative (CSR) employees have rated iQor with 3.1 out of 5 stars, based on 240 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. iQor is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

240 reviews
1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Getting paid and quickly. It beats being broke, but only just barely. For grown adults: know this is just 'float' money/vex money to keep the lights on- not somewhere you want to stay.

Cons

Everything else but getting paid. Don't let the shuttles fool you- it's to make up for the whack schedules they set where you need to be there approximately 9 hours and 15 minutes a day. (This Maths works if you consider system check protocol in nearly every call centres which means signing in at least 10 mins early to make sure everything is working, plus the fact that you nearly never end exactly on the hour plus calls keep coming and if you don't take those 'it rang 20 seconds before the hour' calls you WILL get written up.) So you're there for 9.25 hours and you know how much of it is paid? 7.75 hours. You don't even clock eight paid hours a day. You're officially scheduled for 9 hours but protocol always works that you HAVE to be there early, and you don't get paid for it and one of those two breaks also isn't paid. Like c'mon y'all really fighting down paying for a second break that boosts morale? Getting snubbed pay wise for a break that costs them less than $10 per person by a company that BEGS you to work there is CRAZY. The favouritism and nepotism? Obvious. The endless relationship scandals and conflicts of interest?? Wild. The THIEVERY??? Diabolical. If you're smart and know what you're doing look for jobs WHILE you are in nesting. If you work here you WANT to leave this company my love. The upper management are almost all crooks. The company doesn't appreciate you. Anything that happens that's immoral but not obviously illegal or too inconvenient to address WILL get swept under the rug. Find anywhere else to work. POSC, janitor, KFC, hell even buying scrap iron better than working in Iqor. The money is only to avoid homelessness/strife but it is draining. Use the people for the training because it's paid and do what you have to do aka PRESS FROM THEREE😭

5.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very newbie-friendly and open to hiring people without prior experience. Offers work-from-home opportunities, which is a big advantage for many employees. Salary is always on time, which shows reliability in payroll. Good place to gain customer service experience and develop communication skills. Management is generally neutral and supportive, and the work environment is manageable for beginners.

Cons

Metrics can sometimes feel stressful, especially when targets are high. Workload may increase during peak periods depending on the account. Some processes could be more streamlined to make tasks faster for agents. Communication between teams can sometimes take time before issues are resolved.

Viewing 1 - 3 of 240 Reviews

Glassdoor has 3,420 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.