EFS (CADDY, ERICO, ECM) is run from abroad from those who do not understand or appreciate the employees, agents or customers. While this has been the case since nVent started in 2018 there was a group of RSM's who were able to help customers and agents navigate the internal red tape and keep revenue flowing.
In 2023 nVent purchased ECM. Prior to the plan of the sales teams integrating on 1/1/24 many of the ECM sales employees left. In addition the ERICO RSM's were aware of an organization change coming and continued to be worried and wanted to understand if their roles would be changed. Of the 8 legacy RSM's - 6 (who just happened to be the most senior and older ones) were contacted over the Holidays to be told their jobs were changing. There new roles would have the agent and distributor management taken away from them and their territories would be significantly larger with no pay increase. They were not allowed to interview for the newer distributor and agent roles - these would be filled externally. At the same time this was occurring many of the younger and less experienced employees were promoted - with none of those roles being posted internally which added insult to injury.
Of the 6 legacy ERICO RSM's - 4 have left since the beginning of 2024 (one without even having another job). One more has announced his retirement.
Of course sales have gone down and there is a hiring "pause" until business picks up. There is mass confusion as to who is responsible for basic customer and agent needs and confusion abounds,
For anyone with industry experience there are so many better options out there for employment.
