springbig reviews

3.8

65% would recommend to a friend

(80 total reviews)
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Jeffrey Harris

76% approve of CEO

64% positive business outlook

springbig has an employee rating of 3.8 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The springbig employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

80 reviews
1.0
Nov 25, 2025

Company Held Back by Insecurity and Disorganization at the Top

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sadly, none at the moment

Cons

Leadership & Culture: Leadership lacks alignment, which creates confusion around priorities and expectations. Frequent shifts in strategy without clear communication. Decision-making often feels reactive rather than thoughtful or data-driven. Insecurity at the top trickles down and impacts morale. Culture struggles with transparency and trust. Communication & Structure: Cross-department communication is inconsistent and can be siloed. Feedback is not always welcomed, even when intended to help the business. Important information doesn’t flow smoothly, causing repeated misunderstandings. Teams are sometimes blamed for issues caused by unclear direction. Workload & Expectations: Workload can be heavy due to constant pivots and shifting SLAs. Goals and KPIs change frequently, which makes it difficult to measure success. Lack of standardization across processes leads to inefficiency. Limited support given for new initiatives despite high expectations. Career Growth & Support: Career development is inconsistent and not always based on performance. Leadership changes can stall or reverse career progress. Recognition largely depends on which department you sit in or who your direct leader is. Onboarding for internal roles and promotions lacks structure. General Environment: Internal morale can be low due to uncertainty and inconsistent communication. Changes happen quickly, often without sufficient explanation or resources. Teams are spread thin, making collaboration challenging. Employee concerns are acknowledged but not meaningfully addressed.

5.0
May 26, 2023
Recommend
CEO approval
Business Outlook

Pros

-Interesting industry to join -Professional growth potential, good experience -Unlimited PTO (actually unlimited and encouraged to use it) -Remote/hybrid flexibility -Excellent benefits (high 401k match and employer insurance contribution) -Good pay (however, commission-slashing in last 8 months has severely hurt income potential at this company; only marginal raises at 1yr mark) -Everyone had their own style of completing the job which added learning opportunities -Diverse and welcoming coworkers who I will be staying in touch with after I leave

Cons

-Hard to get time with management -Very little transparency from upper management -Frequent systemic changes to commission, operations, and other processes making it hard to consistently understand priorities and goals -Inconsistent commission structures (they changed it every quarter and didn’t tell us the new guidelines until halfway through each quarter. No employee facing tracking mechanism meant we had to trust their calculations and/or take excellent notes -Industry challenges and regulation-motivated changes constantly made the job more difficult

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springbig Response
3y
Thank you for taking the time to provide your feedback regarding your experience with our company on Glassdoor. At springbig, we value feedback as it helps us to improve and better serve our employees. We're sorry to hear that you feel this way, we understand that changes can sometimes happen quickly, but we strive to ensure that all decisions are thoroughly considered and made with the best interests of our employees and the company in mind. We want to assure you that our company values our employees and their contributions to our success.
1.0
Oct 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Some helping hands good food every friday

Cons

High turn around. Always inside politics. One day you will have a job next day you won't

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springbig Response
5y
Thank you so much for writing a review about Springbig. Your feedback is important to us, as it will help us to learn and grow as an organization. Springbig is a stable and growing organization. We are 148 people strong and counting! Springbig has mechanisms in place to combat workplace politics. For instance, managers review staff during their 30-60-90 day points and also perform annual performance reviews. Additionally, job descriptions exist for every position and we ensure that we hire people with relevant experience. Springbig has a 90 day “You fit/ We fit” period where we assess performance so that if an employee is underperforming they are given opportunities to improve. Employees are given opportunities to be promoted from within, provided they meet the qualifications of the role per the job description. We have low turnover and have had many employees come through the ranks. Most impressively, the company has tripled in size in 15 months! We thank you again for taking the time to review us.
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