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“Chick-fil-A, Inc. has a history and an ethos of care. We try to be very thoughtful about how we can imbue our technology with that care.” — Leonard W., Customer Commerce Team
Leonard W. | Chick-fil-A Corporate Support Center
“I love being close to the operational side of the business, working in Restaurant Development. I get the pleasure of interacting with restaurant Owner-Operators, Team Members and external vendors on a frequent basis. It brings me the utmost joy to live out our corporate purpose by being out in the field, boots on the ground serving communities and the business in a meaningful way. I sit on the Strategic Reinvestment Team, focusing on reinvesting in Existing Restaurants. As business needs change, my team is responsible for creating a place where care comes to life." — Jodi-Ann Smith, Strategic Reinvestment Team
Jodi-Ann Smith | Chick-fil-A Corporate Support Center
“It’s very challenging to forecast what will happen 10 years from now. With decision science, we’re not always trying to make a perfect prediction. Instead, we run models that quantify uncertainty so that we can make informed decisions. For example, when considering where our supply chain nodes should be, we might arrive at numerous different versions of what the future might look like, then examine the decisions that would be best in each of those scenarios. The more varied the outcomes, the more risk is involved. All of these insights inform our planning today.” — Kyle West, Decision Science Team
Kyle West | Chick-fil-A Corporate Support Center
“I remember back in college, going to job recruiting events and asking the speakers from public accounting firms, ‘What's your favorite part of your job?’ And they couldn't really give me a good answer. Then I’d ask the same question to someone visiting from Chick-fil-A, Inc., and they would respond with so much enthusiasm: ‘I love the people. I love what I do. I'm so excited to go to work every day.’ It's just two completely different experiences. The more I learned about public accounting, the more I thought, I don't want to work that many hours a week. I don’t want to always be on-call. I want to have more balance with my personal life. It made me reevaluate a lot of my assumptions. Some of the people I graduated with started their careers in public accounting and have since transitioned to Chick-fil-A, Inc. And like me, what they have found here is work that’s challenging but also fulfilling – all within an environment of support.” — Abby Mathews, Restaurant Accounting
Abby Mathews | Chick-fil-A Corporate Support Center
A warm welcome to our 2026 Summer Interns and Co-Ops! We're excited to see these talented young professionals embark on real-world projects and make a lasting impact here at the Chick-fil-A Support Center. ❤️
2026 Summer Interns and Co-Ops | Chick-fil-A Corporate Support Center
At Chick-fil-A, Inc., our approach to Artificial Intelligence isn't just about the technology—it’s about how we can better serve Chick-fil-A Owner-Operators, Team Members, and Guests. Korri Jones, Principal Team Leader on our AI Capabilities team, shares just how Chick-fil-A is approaching AI and some favorite parts about his job!
Korri Jones | Chick-fil-A Corporate Support Center
While no two days look the same, discover what one day as a Chick-fil-A, Inc. Digital Transformation & Technology Co-Op might look like. Kat Fitzpatrick’s day included: - Walking one-on-ones - Group working sessions - Evening pickleball
Kat Fitzpatrick | Chick-fil-A Corporate Support Center
“At Chick-fil-A, Inc., we're always striving to better support Restaurant Owner-Operators and their Team Members, who in turn are serving customers. Every day, thousands of businesses and individual customers are entrusting Chick-fil-A ® Restaurants to feed their team or group and personally deliver catering orders right where they work, live, and play. As we explored ways to elevate that experience even further – we heard two clear needs: Customers wanted real-time tracking for their delivery orders, and Restaurants sought to optimize Team Member deliveries. So, our marketing and technology teams partnered to build an app in-house that solves both of these needs. This year, we are launching delivery technology that allows customer to easily communicate with their delivery driver, receive updates on the status of their order, and track their orders in real time. And for the Team Members? Enhanced safety, smarter navigation, and greater support on every route. A win-win for the Customer and for Chick-fil-A Restaurants. Customers are at the center of everything we do at Chick-fil-A, and this is just another way that we can elevate the experience for Customers and Team Members who are delivering remarkable service with every catering delivery order.” -Sam Moran, Catering
Sam Moran | Chick-fil-A Corporate Support Center
What an incredible experience at the Pursue What's Next Summit! 🎉 Recently, our Support Center Staff came together at our office in Atlanta for an inspiring 2-day "Journey of Discovery" at the annual Pursue What's Next Summit. The theme of “discovery” was all about seeing the familiar in new ways and reimagining what's possible. Staff had the opportunity to hear from dynamic internal and external speakers, including our very own Chief Digital Officer/EVP Onome Okuma. Their insights sparked conversations on everything from navigating uncertainty to unlocking creative potential! The Summit also featured engaging breakout sessions designed to equip staff with practical tools for innovation, alongside informal "Conversation Corners" that fostered open discussion, networking, and the sharing of ideas. It’s truly inspiring to see our staff embrace new ways of thinking and push beyond assumptions to live out our core value, “We Pursue What's Next”. Here’s what staffer Ashley Kubisztal, CPA had to say about the experience: “I’m always blown away by the time, energy, and resources Chick-fil-A, Inc. pours into our personal and professional development. Pursue What’s Next Summit is just another great example of how Chick-fil-A cares for its people.” A special thank you to everyone involved in facilitating this engaging experience for our Staff!
Innovation | Chick-fil-A Corporate Support Center
“I love building a product — being part of that ownership and delivery from the beginning to the end. My team is delivering a custom-built app that nearly 200,000 Chick-fil-A Team Members and Owner-Operators will use. I’m a solutions architect, and in most companies the developers and the architects aren't going and meeting their customers. But at Chick-fil-A, Inc., we are 100% encouraged to go. It's amazing to head out into the field, meet with the people that actually use the software and get feedback from them in real-time. It gives me a feeling of such accomplishment. It's easy to build something and know the tech is cool. But until I saw people actually using it, I don't think I had a real sense of pride in what I had done.” — JJ Miller, Operator Technology Solutions Team
JJ Miller | Chick-fil-A Corporate Support Center