Is 1st Source a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at 1st Source have rated their employer with 2.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at 1st Source .

Does 1st Source pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at 1st Source with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at 1st Source.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 21 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "Friendly atmosphere, VP is very caring." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low Pay" ((in 17 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Upper management is completely out of touch with their employee base." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

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1st Source

1st Source Customer Service Representative reviews

2.8

46% would recommend to a friend

(16 total reviews)

Chris Murphy III

14% approve of CEO

43% positive business outlook

Ratings by category

3.3

Career opportunities

3.2

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.5

Compensation and benefits

Customer Service Representative employees have rated 1st Source with 2.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. 1st Source is rated 24% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

16 reviews

3.0

Apr 26, 2024

Teller Position

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good resources within staff and opportunity to develop more skills

Cons

Old system and constant changes

5.0

Mar 4, 2023

Amazing place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Popcorn fridays and a $1 snack drawer Transactions are pretty quick and simple

Cons

Managers don't want to share Saturday morning duties

2.0

Nov 1, 2021

Work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very easy work with simple tasks.

Cons

Management is horrible and treat your poorly. Very hard to get a raise. Customers also treat you as if you are less then them. Would highly not recommend working as a CSR.

Viewing 4 - 6 of 16 Reviews

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1st Source reviews FAQs

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1st Source

1st Source Customer Service Representative reviews

Ratings by category

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Teller Position

Amazing place

Work environment

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