Is 1st Source a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at 1st Source have rated their employer with 2.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at 1st Source .

Does 1st Source pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at 1st Source with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at 1st Source.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 21 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "Friendly atmosphere, VP is very caring." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low Pay" ((in 17 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Upper management is completely out of touch with their employee base." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

Skip to content Skip to footer

Notifications

1st Source

1st Source Customer Service Representative reviews

2.8

46% would recommend to a friend

(16 total reviews)

Chris Murphy III

14% approve of CEO

43% positive business outlook

Ratings by category

3.3

Career opportunities

3.2

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.5

Compensation and benefits

Customer Service Representative employees have rated 1st Source with 2.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. 1st Source is rated 24% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

5.0

Sep 1, 2019

Great work culture and environment

Customer service representative i

Recommend

CEO approval

Business Outlook

Pros

friendly and helpful environment and staff

Cons

being asked to work at other branches

4.0

Mar 7, 2019

Friendly atmosphere

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic management and caring staff. Absolutely LOVED my job.

Cons

Did not offer as much pay as other banks/ credit unions for the same position.

3.0

Nov 12, 2018

Good people but pay is too low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Middle and upper management have people skills and are approachable, you don't feel like a "number." Good amount of vacation starting out. Well designed and comfortable branches. They stay true to putting customer service first and are somewhat innovative i.e. side-by-side banking

Cons

Pay is simply too low compared to competitors which might contribute to seemingly high turnover rate. Health benefits are okay but not great. And if they want to be innovative I think they should go paperless asap

Viewing 10 - 12 of 16 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at 1st Source

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN

Teller (Client Services Representative), FLOAT, Valparaiso, IN

Teller (Client Services Representative), Rochester Banking Center, Rochester, IN

Teller (Client Services Representative), Bluffton Banking Center, Bluffton, IN

Teller (Client Services Representative), FLOAT, LaPorte County, IN

1st Source reviews FAQs

1st Source reviews 1st Source Customer Service Representative reviews

1st Source

1st Source Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great work culture and environment

Friendly atmosphere

Good people but pay is too low

Top companies for "Compensation and Benefits" near you

Jobs at 1st Source

1st Source reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

1st Source reviews FAQs

Jobs at 1st Source