Is 1st Source a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at 1st Source have rated their employer with 2.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at 1st Source .

Does 1st Source pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at 1st Source with 2.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at 1st Source.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"Many great people throughout the organization trying to advance it and really do care about their customers." ((in 21 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "Friendly atmosphere, VP is very caring." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low Pay" ((in 17 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Upper management is completely out of touch with their employee base." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

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1st Source

1st Source Customer Service Representative reviews

Item: 1st Source
Rating: 4
Author: Former employee - Customer Service Representative

2.8

46% would recommend to a friend

(16 total reviews)

Chris Murphy III

14% approve of CEO

43% positive business outlook

Ratings by category

3.3

Career opportunities

3.2

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.5

Compensation and benefits

Customer Service Representative employees have rated 1st Source with 2.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. 1st Source is rated 24% below average by Customer Service Representative professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

16 reviews

4.0

Mar 13, 2015

Learned a lot of useful information and skills with customer service.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great customer base. Good cultural feel. The communication from staff to manager is quick and effective. Atmosphere in workplace is relaxed amount coworkers.

Cons

Top level is hard to communicate to if you are the one who is interacting with customers. Systems tend to go out randomly.

Viewing 16 - 16 of 16 Reviews

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Jobs at 1st Source

Inbound Customer Service Center Representative I, Customer Service Center, South Bend, IN

Teller (Client Services Representative), FLOAT, Valparaiso, IN

Teller (Client Services Representative), Rochester Banking Center, Rochester, IN

Teller (Client Services Representative), Bluffton Banking Center, Bluffton, IN

Teller (Client Services Representative), FLOAT, LaPorte County, IN

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1st Source

1st Source Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Learned a lot of useful information and skills with customer service.

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