Is 1st Source a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 1st Source have rated their employer with 3.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 1st Source .

Does 1st Source pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 1st Source with 2.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 1st Source.

How happy are Customer Service (CSR) professionals working at 1st Source?

74% of Customer Service (CSR) employees at 1st Source would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated 1st Source with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"the People are friendly, and always willing to help." ((in 18 reviews)); "Decent pay and benefits." ((in 8 reviews)); "Work/Life balance is good." ((in 5 reviews)); "friendly and helpful environment and staff" ((in 4 reviews)); "Great work environment, always happy to help and improve in your intended role." ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 15 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews)); "You will never get a raise." ((in 4 reviews))

1st Source Customer Service (CSR) reviews

3.4

74% would recommend to a friend

(30 total reviews)

Chris Murphy III

66% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (30 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated 1st Source with 3.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. 1st Source is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

30 reviews

3.0

Nov 21, 2019

Friendly atmosphere, enjoyed my time, just didn’t pay the bills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy schedule, friendly environment, holidays off

Cons

Pay, little room to advance, not many resources compared to bigger banks

4.0

Mar 7, 2019

Friendly atmosphere

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fantastic management and caring staff. Absolutely LOVED my job.

Cons

Did not offer as much pay as other banks/ credit unions for the same position.

3.0

Nov 12, 2018

Good people but pay is too low

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Middle and upper management have people skills and are approachable, you don't feel like a "number." Good amount of vacation starting out. Well designed and comfortable branches. They stay true to putting customer service first and are somewhat innovative i.e. side-by-side banking

Cons

Pay is simply too low compared to competitors which might contribute to seemingly high turnover rate. Health benefits are okay but not great. And if they want to be innovative I think they should go paperless asap

Viewing 25 - 27 of 30 Reviews

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Jobs at 1st Source

Teller (Client Services Representative), Fort Wayne Downtown Banking Center, Fort Wayne, IN

Teller (Client Services Representative), Bristol Street Banking Center, Elkhart, IN

Teller (Client Services Representative), McKinley Avenue Banking Center, Mishawaka, IN

Mishawaka, IN

View job

Teller (Client Services Representative), FLOAT, LaPorte County, IN

Teller (Client Services Representative), Nappanee Banking Center, Nappanee, IN

1st Source

1st Source Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Friendly atmosphere, enjoyed my time, just didn’t pay the bills

Friendly atmosphere

Good people but pay is too low

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