1st Source reviews

3.6

75% would recommend to a friend

(180 total reviews)
avatar

Chris Murphy III

76% approve of CEO

78% positive business outlook

1st Source has an employee rating of 3.6 out of 5 stars, based on 180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1st Source employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

180 reviews
5.0
Apr 6, 2015

Great Bank!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really enjoyed working for 1st Source. Working in the branch can be stressful as you are working closely with people and their money. I was proud to work for a bank that I believed was out to help people, not nickel and dime them for fees. The majority of customers we interacted with were pleasant to work with because they felt the same way.

Cons

There were no cons but Glassdoor is forcing me to enter something in this section in order to submit my review.

2.0
Sep 9, 2014

Good People, Needs Improvement on Everything Else

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work-life balance is good, standard banking hours and major holidays off, so long as you're not at an extended hours branch/in-store branch. 401k match and health insurance provided at full-time. Many great people throughout the organization trying to advance it and really do care about their customers. Very efficient teller training program, when you complete it you feel knowledgeable about what you are doing. If you're in the South Bend area very well known which helps a lot in some situations. When it comes to come other areas, especially the Valpo region you'll find that you are constantly describing it as the bank with the orange sign. Do donate to a lot of organizations in the community though there isn't any initiatives for actual volunteer work.

Cons

Pay is sub-standard compared to typical banks. Tellers make more on average just about anywhere else. Upper management is completely out of touch with their employee base. There is no such think as confidentiality, I frequently was told professional/personal information about fellow co-workers, some of whom I had never even met and frankly it was not any of my business. Poor/negative leadership in certain areas, especially the Valpo region from the top down, which results in high turnover. A huge emphasis on sales that are based off of previous years and don't take into account changing markets/typical rise and fall of business (loans/accounts typically fall off in the colder months). Constantly feel forced to push products on people that are not in their best interests. Undecided target market and poor account options for students, but an application, which turns out to be less than reliable and doesn't have the basic functions of most banking apps. In general a lack of apathy towards any type of technological advance will frustrate you and your customers. The marketing department has somehow managed to supersede the position of the Consumer Banking VP and ends up making decisions that are in no one's best interests and communicated poorly throughout the bank.

Viewing 169 - 171 of 180 Reviews

Glassdoor has 187 1st Source reviews submitted anonymously by 1st Source employees. Read employee reviews and ratings on Glassdoor to decide if 1st Source is right for you.