ADT reviews

Management needs more direction on where IT is heading

The company itself is just very focused on numbers and nothing else. It’s simply a corporate giant swallowing up everything in its path. They don’t care about employees or customers. They will micromanage you to death. And everything is your fault, if someone couldn’t afford the system, it’s somehow your fault. You should have presented it better, maybe they do have money but you didn’t sell them. This company will discount a whole system down to 100 bucks to get a sale from someone who has no money, and they’ll still tell you that. If a call drops, it’s your fault. Your numbers are everything, if someone calls ADT thinking they’re calling AT&T, it will still count against your sales numbers. They’ll say well you could have still sold it. It’s very pushy, and the training is horrendous. In fact just about everything learned in training is not even the job, you basically relearn everything after training. They have commission structures that essentially will move the goal post as often as possible, every call that’s not a sale counts against you no matter what. If a call drops, it counts against you. If the customer called the wrong number, it still counts against you. You’re constantly fighting to hit the numbers for bonuses and it feels almost impossible when you are hit by things out of your control. ADT is a joke.