ARS-Rescue Rooter reviews about "management"

51% positive business outlook

Reviews by job title

249 reviews
1.0
Jul 15, 2025

McDonald's of Hvac

Recommend
CEO approval
Business Outlook

Pros

If you dont have a family , Morals or a conscious this company is for you

Cons

Haven't been here long but it's easy to see there are a chosen few that are friend's with Sales manager. One got him his job and he makes sure his buddies he went to school with make 5 times more money then everyone else. Talking to other comfort advisors is depressing and a very toxic place to work. Only the chosen few seem happy. They get to go home in the evenings when others must work 14 to 16 hrs a day not see there families make less money and are told they will be replaced if they dont like it. Public shaming and bullying happen often . We are told to be men. Stop being babies , suck it up etc etc. Safety is not a priority they will work you until midnight and want you back on the road at 6 am. Buyers beware . Techs are forced to flip jobs that may just need to have a drain cleaned out. And comfort consultants are forced to sell it or they won't get anymore jobs. Training does not exist for installers or techs. Comfort consultants are forced to sell one product brothers gets the cheapest and lie and say its the best. They also are told to sell basic equipment because installers are not trained enough to install higher end equipment. They rarely get the basic hvac equipment installed correctly yet management tells us to sell our installs thats why we are the most expensive we are the best wich is another lie. Easy to see why so much turn over happens here. Unless you are friend's of management you either get sent to home depot or Lowes calls where they are telling customers we will give them free service misleading them that we will check out their equipment but send the bottom feeders to try and talk our way in and show massive discounts to get sales.You donthat or they dont give you calls to go to so you cant afford to pay your bills and are forced to quit.

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ARS-Rescue Rooter Response
9mo
Your feedback is appreciated. As a premier service provider, we are continuously improving our processes to be the employer of choice and would appreciate an opportunity to learn more about why this experience was not a great one for you. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to improve. Thank you!
2.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay Looks of training

Cons

Micro management Higher expectations once you meet quotas You train with other employees who work at different locations Customers often dont want to engage with you Constant calls from management

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ARS-Rescue Rooter Response
3mo
Thank you for taking the time to share your experience with us. We’re glad to hear you found the pay and training beneficial during your time here. Customer‑facing positions can come with unique challenges, and we’re continually working to support our teams with the guidance and resources they need. Wishing you all the best in your future endeavors.
3.0
Nov 17, 2025

Good and Bad

Recommend
CEO approval
Business Outlook

Pros

Great management team. Great pay. Good benefits.

Cons

Corporate outfit. Gets rid of good managers just as we get used to them. Definitely looks out for the corporation over its employees.

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ARS-Rescue Rooter Response
3mo
Thank you for sharing your experience and for the time you spent with us. We’re glad to hear you valued the management team, pay, and benefits. We also appreciate your feedback about leadership changes and how they can feel within a large organization. We’re committed to making transitions as smooth as possible and supporting both employees and managers through them. Thank you again for your contributions, and wishing you all the best in your next chapter.
1.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

They offer overtime during the busy season as well as incentive bonuses.

Cons

Take advantage of employees. The worst management I've experienced in my 40 years in the workforce. Favoritism, retaliation, and passive-aggressive behavior, as well as creating a hostile work environment, are largely the doing of the new management at the Irvine location, who gossip and display inappropriate behavior. Please do yourself a favor, avoid this place all together

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ARS-Rescue Rooter Response
9mo
We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.
3.0
Sep 6, 2025

Overall good company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They tend to see your value. I started in an entry level position and moved to management within 4 years.

Cons

Corporate runs it all. I've seen a lot of GM and other higher management be let go because they weren't a yes sir to everything. The company is not always honest to customers. They are definitely all about making the big money.

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ARS-Rescue Rooter Response
9mo
You're a valued employee and we appreciate your feedback! If there's anything else we can do for you, please let us know by visiting arsawaremobile.ethicspoint.com.
4.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Pat structure was very good

Cons

Constant change in management not good

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ARS-Rescue Rooter Response
3mo
Thanks for sharing your feedback. We’re glad you found the pay structure strong. We understand that leadership transitions can sometimes feel noticeable, and we’re always working to make changes purposeful and supportive for our teams. Wishing you all the best in your next role!
3.0
May 20, 2025

Overall out look

Recommend
CEO approval
Business Outlook

Pros

Good pay good commission management is good frendly

Cons

Will write you up for the simple inconvenience will demand more during the slow season

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ARS-Rescue Rooter Response
9mo
We appreciate your feedback! If you would like to discuss your experience further, please visit arsawaremobile.ethicspoint.com.
5.0
Nov 16, 2025

HR

Recommend
CEO approval
Business Outlook

Pros

Schedule Flexibility, upper management support, great people to work with

Cons

High turn over with technicians who weren’t ready to be in the work place.

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ARS-Rescue Rooter Response
3mo
Thank you for sharing your experience with us. We’re glad to hear you enjoyed the schedule flexibility, support from leadership, and the great team at Norcross. Regarding technician turnover, this is an area we continually focus on improving as we strengthen training and support. Wishing you all the best in your future endeavors!
2.0
Aug 20, 2025

Not for everyone

Recommend
CEO approval
Business Outlook

Pros

Uncapped commission, company vehicle and gas provided, people you work with at the branch level are great

Cons

Extreme micromanagement, constant price increases, 12-14 hour days are the norm even when not busy, always on call, management can’t do anything to help or make decisions because they are all made at the corporate level, everything you do is recorded

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ARS-Rescue Rooter Response
9mo
Thank you for sharing your feedback. We know how important work-life balance is and are truly sorry to hear your experience did not reflect that. Please visit arsawaremobile.ethicspoint.com to allow us the opportunity to learn more and continue to improve.
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