Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.2 out of 5, based on over 1,044 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 54% of employees would recommend working at ARS-Rescue Rooter to a friend and 51% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

54% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 104 reviews)); "Benefits are good" ((in 51 reviews)); "Great people and teams that work well remotely" ((in 46 reviews)); "The money is good as long as you can keep your job" ((in 25 reviews)); "Plenty of work and employees were nice" ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and always on call" ((in 42 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 28 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What ARS-Rescue Rooter locations have received the highest employee ratings?

Portsmouth , Jacksonville , Las Vegas , Pittsburgh , Bradenton , Omaha , Wilmington , Indianapolis , Columbus , Charleston

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ARS-Rescue Rooter

ARS-Rescue Rooter reviews about "management"

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

2.0

Jun 20, 2022

Drain cleaning or selling overpriced options for commissions?

Drain technician

Recommend

CEO approval

Business Outlook

Pros

Can make good money, decent training program.

Cons

Most trucks are trashed and not well taken care of and smell of feces and urine. Management doesn’t communicate well with each other which wreaks havoc with any company and their employees. It’s a sales job- you’re trying to up sale your “ drain cleaning service “ which are subject to outrageous prices because of “urgency” calls. The company has high standards for grooming but put you in a 10 year old truck that has paint chipping and rust everywhere. Filling out paper work twice for each job which is redundant but guess why you do it? To make sure the company is covered with the customer signing At least 3+ times every service. If none of that bothers you- get in there they would love to train you to be a drain cleaning / plumbing salesperson.

2.0

Sep 21, 2022

Bad

Drain technician

Recommend

CEO approval

Business Outlook

Pros

Financial income is great sometimes.

Cons

They work you to death No life-work balance Management has favorites among employees Management decide if you going to eat or not

ARS-Rescue Rooter Response

Thank you for your feedback. We take all of our reviews seriously and would like more information about your time with ARS. Please contact us at talent@ars.com to set up a time to talk. Thank you.

3.0

Jun 29, 2022

Good before the Acquisition

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It was a good place to work--competitive pay, great benefits, good leadership, and then they were acquired by ARS. However, the rampant nepotism stopped after the sale to ARS. Used to be that the only way to be promoted was to be a part of the Hamilton Family.

Cons

Benefits started slipping away after ARS took over, healthcare premiums went up (unless you were grandfathered in) despite the fact that new management told me that a great benefit of joining a large, international corporation was to have more money for employee benefits. So that was interesting. Also, got yelled at by angry customers several times daily because we constantly overbooked the schedule and rescheduled 20% of jobs. Also prices are super high, so we got yelled at about that too. And then Karens discovered our 100% satisfaction guarantee and figured out that if they complain enough they will get their money back, so pile that on. Required to work 9 hour days to accommodate a mandatory, unpaid 1 hour lunch break.

5.0

Sep 29, 2022

Great company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

advancement opportunities, training, upper management support, teamwork atmosphere

Cons

Wish there was more 401k contribution

3.0

Oct 2, 2022

No

Warehouse manager

Recommend

CEO approval

Business Outlook

Pros

Job security and work family

Cons

The management lacked professionalism and I left.

4.0

Sep 12, 2022

glassdoor is ok

Accounting associate

Recommend

CEO approval

Business Outlook

Pros

good environment, management team is easy to work with. Benefits are good

Cons

can be stressful at times during the busy season.

1.0

Jun 7, 2022

Run

Project manager

Recommend

CEO approval

Business Outlook

Pros

None, horrible company. Bad management

Cons

Company is sexist, racist, and overall horrible. Corporate office only cared about the dollar.

1.0

Aug 9, 2022

One word: PROFIT

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Commission available - Work from home available - Multiple shift options

Cons

- Rude/condescending management - Micromanaging - No customer service from management - No accountability from management - Little to no training - Poor company values: they do NOT care for customers AT ALL. They prioritize their appointments based off of how much money they are projected to make not who called first, etc.

ARS-Rescue Rooter Response

Thank you for your review, we do value our employees' opinions and input as to their employment with ARS. We would like to get more insight into your current work environment. Please contact us at Talent@ars.com to set up a time to talk.

1.0

Sep 16, 2022

Run

Construction project manager

Recommend

CEO approval

Business Outlook

Pros

Too many upper management that you can coast if you really wanted to

Cons

No reason to stay here everywhere else has better pay, benefits, worklife balance, culture, training, reputation

ARS-Rescue Rooter Response

We're sorry to hear your time at ARS did not meet your expectations. We strive every day to be a great place to work for our employees. We'd like to talk to you about your time working with us - please send an email to talent@ars.com to set up a time to talk. Thank you.

Viewing 22 - 24 of 249 Reviews

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ARS-Rescue Rooter

ARS-Rescue Rooter reviews about "management"

Ratings by category

Ratings by demographic groups

Reviews by job title

Drain cleaning or selling overpriced options for commissions?

Bad

Good before the Acquisition

Great company to work for

No

glassdoor is ok

Run

One word: PROFIT

Run

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