AUTOPAY reviews

Working as a Loan Specialist at AutoPay was one of the most stressful and demoralizing experiences of my career. The company claims to value its employees, but in reality, it’s a toxic environment with no support or appreciation for the hard work we do. First, the workload is completely unreasonable. Management expects you to handle an overwhelming number of loans with no regard for accuracy or quality. It’s all about hitting unrealistic targets, even if it means cutting corners or rushing through important details. Second, the training is practically nonexistent. I was thrown into the role with minimal guidance and expected to figure everything out on my own. When I asked for help, I was either ignored or met with frustration from my supervisors. Finally, the culture is toxic. There’s no teamwork or collaboration—just constant pressure and micromanagement. The turnover rate is sky-high, and it’s no surprise why. The company doesn’t care about its employees, and it shows in how they treat us. If you’re considering a job at AutoPay, I’d strongly advise against it. The pay isn’t worth the stress, and the lack of support will leave you feeling burned out and undervalued.

I worked 6 months with Autopay, I wish it would have had a better outcome to continue with them, my Coach was the best thing that happened for me there and also was the reason I stayed longer. She was a former loan specialist and knew what us loan specialists were up against with the Underwriting department causing delay in contracts, picking apart cust signatures and discouraging customers to back out of the new loan, this causes you money loss, and they still get their hourly wage. I lost over 12 deals with the process in place, my coach is overworked and yet still strived to be the best leader she could. I have over 20 years in auto sales and dealership management, and I havent lost 12 deals in my 20 year career to negligence of the company staff. I miss my team, I miss my coach, I loved the actual job, I just disliked greatly how it costed me money to work or have my bonus taken away because the lenders don't allow back end for that state's customer. Combine the retaliatory mindset of the Underwriting department along with losing deals you spent a lot of time on and gathering info, it ends up calculating to a minimum wage job, if they would stop allowing the underwriting department to dictate what a bank will and will not accept, more loans would have funded in the last 6 months I worked there and more. If I have lost 12 deals, you can imagine how much the company has lost with the Underwriting department dictating what deals are ok and not ok, what signature DMV will take and not take needs to be up to the bank not a non lender rep