Advance Auto Parts reviews

3.1

44% would recommend to a friend

(5,531 total reviews)
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Shane O’Kelly

27% approve of CEO

33% positive business outlook

Advance Auto Parts has an employee rating of 3.1 out of 5 stars, based on 5,531 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advance Auto Parts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Mar 12, 2016

Not Employee Friendly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Established company with a good reputation for quality parts and customer service. Customers really appreciate the free wiper and battery installation.

Cons

As I became employed to open a new store there was a couple of days of training. But, no further training, except through on-line sessions was given. Started at wage barely above minimun wage. After more than 2 years I was offered a pay increase ... of $0.17/hour. This was an insult. Surely with 2 years of experience in their system I was better qualified than that. All employee individual sales, and in my case also deliveries, are tracked. Even when the store has very slow business no adjustment is made and an employee can't drag people off the street to shop. Also, even returns of defective or not wanted items are charged back to the employee's performance. Also, ever changing scheduling each week is detrimental to employee morale.

3.0
Mar 3, 2016

Misguided

Recommend
CEO approval
Business Outlook

Pros

The team on which I worked, eComm, was great!

Cons

The rest of the company was backwards and had limited vision.

3.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

- You get a 20% discount on anything in the store. - The work is relatively easy. I have a pretty awful team in my store, so I am usually working much harder than everyone else, but the work is still easy compared to a "real" job. - It's not terribly difficult to get to 40 hours (full time). - It's a corporation. This is more of a con, however it is fairly difficult to be fired from any sort of corporate owned company. This is a huge pro for lazy folk. - At least in my store, my boss is a pretty cool guy, and the people I work with are usually a joy. - Great vacation hours. Any full time member gets vacation, and it is mostly based on position. - Delivery drivers and keyholders get 56 hours per year to use for the first year, then 88 hours to use from year 2 - 7. After that they get 126 (or somewhere around there). - Store level management get the same hours, just in quicker increments. - In my store, my manager is very good with schedule's. I need Wednesdays off, and every week he makes it happen. I also took an entire week off using vacation, and outside of getting a little lippy with me throughout the week, he made it happen.

Cons

- While 20% discounts are great, there are plenty of online coupon codes that grant you higher discounts. - There is rarely room for advancement without moving. I literally can not move above my position of Keyholder without someone above me dying, leaving, or also being promoted (and they have the same obstacle to overcome). - I make $8.20 an hour. When I started as a part time delivery driver, I made $8. The "promotion" to Keyholder granted no raise. It was simple an advancement in responsibility. I now do the job of everyone below the highest in store management, and make the least amount in my store of 6. - Raises are based on the stores sales as a whole. I am the only person in my store to hit his/her sales goal for the year, and I beat it by a pretty big margin. I still do not get a raise because our commercial sales were so low, it dragged the entire store down. - On top of not being found worthy of even a .25c raise, people who start at my store in part time zombie positions usually make close to a dollar more than I do. My upper management tells me he has no control over starting wages, or my wage. Mhmm, sure. - It is a corporation. You are simple a number to them. Sales are simply a number to them. You generally will not feel respected. - Even if/when you hit your sales goal for the year, your upper level managers will both tell you that you still need to try harder. You need to sell more "premium" products and engage with the customers more. It does not matter if people come in specifically for you and your advice, try harder. Oh, and don't forget, no raise either. But try harder.

Viewing 379 - 381 of 5,531 Reviews

Glassdoor has 5,724 Advance Auto Parts reviews submitted anonymously by Advance Auto Parts employees. Read employee reviews and ratings on Glassdoor to decide if Advance Auto Parts is right for you.