Advanced Call Center Technologies reviews

The management team does not invest in training or place value on quality. This results in employees that receive competing messages regarding compliance and production. Unfortunately, it is difficult to be successful in such an environment.

Executives care very little about the employees. The only time employee morale becomes a topic is if a client expresses concerns about the extremely high attrition rate. At that point execs begin to come down on the directors who have little or no control of their environment since they are micro managed to the point where they just stop speaking or expressing an opinion. Extremely low pay rate results in the centers being staffed with drug addicts and other folks you would never associate with normally.