Is Advanced Call Center Technologies a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Advanced Call Center Technologies have rated their employer with 2.6 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Advanced Call Center Technologies with 2.7 out of 5 stars based on 54 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Advanced Call Center Technologies.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 109 reviews)); "Pay was good for the area and it was work from home" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 32 reviews)); "The pay was amazing and with great benefits." ((in 29 reviews)); "The bonuses are good and it's not hard to bonus if you don't miss any days." ((in 15 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "Horribly disorganized, horrible training." ((in 52 reviews)); "The supervisors have a lack for helping there employees" ((in 35 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 17 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

2.6

31% would recommend to a friend

(54 total reviews)

Hunter Croft

23% approve of CEO

29% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.9

Work/Life balance

2.7

Compensation and benefits

2.5

Career opportunities

2.3

Senior management

2.1

Culture & values

Customer Service Representative (CSR) employees have rated Advanced Call Center Technologies with 2.6 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated 27% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

54 reviews

1.0

Aug 16, 2021

Horrible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The job itself is very easy to perform. It's easy to access and navigate their systems to be able to assist customers the best way possible

Cons

They are beyond unorganized. There's people that were moved up to management due to not missing a day of work after 5 months that didn't have a clue what it took to be a manager. Everyone are on different accords.

1.0

Jun 3, 2021

Biggest joke ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Getting a paycheck was the only pro

Cons

Everything...poor management skills, lack of leadership, cliques, clowns running the show

1.0

Apr 23, 2021

Withholding paychecks

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Only experience honestly worst place to work

Cons

Cons, lunch break cut, and the fact we were told we couldn’t use the bathroom while working. I quit and now my check is being withheld.

Viewing 46 - 48 of 54 Reviews

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service Representative (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible

Biggest joke ever

Withholding paychecks

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