Is Advanced Call Center Technologies a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Advanced Call Center Technologies have rated their employer with 2.6 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Advanced Call Center Technologies with 2.7 out of 5 stars based on 54 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Advanced Call Center Technologies.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Easy to do job and good pay" ((in 107 reviews)); "Pay was good for the area and it was work from home" ((in 64 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Benefits are good and affordable." ((in 31 reviews)); "There are good bonuses" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 76 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 15 reviews)); "Upper management is more concerned about covering their own butt and saving themselves versus truly coaching their supervisors and agents." ((in 13 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

2.6

31% would recommend to a friend

(54 total reviews)

Hunter Croft

23% approve of CEO

29% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.9

Work/Life balance

2.7

Compensation and benefits

2.5

Career opportunities

2.3

Senior management

2.1

Culture & values

Customer Service Representative (CSR) employees have rated Advanced Call Center Technologies with 2.6 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated 27% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

54 reviews

3.0

Oct 21, 2024

Pretty good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote (or it was) Good work environment Friendly superiors Flexible

Cons

Short notice of termination of job, No remote positions avaliable due to moving to in person and requested an hr and half drive to work at least half time.

1.0

Oct 17, 2024

Stress

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Not on feet all day

Cons

Very stressful job and very little training

3.0

Oct 7, 2024

decent pay for your mental wellbeing

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

pay is solid for the region, work from home opportunities are convenient for family's with young children and limited transportation

Cons

the positions are hybrid remote so you will still need to commute to work, the mental stress of being berated by dissatisfied customers will wear you down eventually

Viewing 4 - 6 of 54 Reviews

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Jobs at Advanced Call Center Technologies

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Operations Supervisor - Bristol, TN - Internal Only

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service Representative (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pretty good place to work

Stress

decent pay for your mental wellbeing

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