Is Advanced Call Center Technologies a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Advanced Call Center Technologies have rated their employer with 2.6 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Advanced Call Center Technologies employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Advanced Call Center Technologies now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Advanced Call Center Technologies .

Does Advanced Call Center Technologies pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Advanced Call Center Technologies with 2.7 out of 5 stars based on 54 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Advanced Call Center Technologies.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 113 reviews)); "Pay was good for the area and it was work from home" ((in 57 reviews)); "Benefits are good and affordable." ((in 33 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 72 reviews)); "Minimal training then your thrown into the job and basically have to learn on the job." ((in 53 reviews)); "The supervisors have a lack for helping there employees" ((in 37 reviews)); "The managers aren't professional." ((in 17 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews))

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Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

2.6

31% would recommend to a friend

(54 total reviews)

Hunter Croft

23% approve of CEO

29% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.9

Work/Life balance

2.7

Compensation and benefits

2.5

Career opportunities

2.3

Senior management

2.1

Culture & values

Customer Service Representative (CSR) employees have rated Advanced Call Center Technologies with 2.6 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Advanced Call Center Technologies is rated 27% below average by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

54 reviews

5.0

Sep 18, 2024

Nice job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Move up really quickly since hard work doesn’t go unnoticed.

Cons

Your position or project might change frequently.

3.0

Sep 18, 2024

Was ok

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great entry into the remote and call center world

Cons

poor management, poor trainings, depending on the project you may get put under extra scrutiny

4.0

Jul 1, 2024

Employees are super nice

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Love 4 days on and 3 days off.

Cons

Working on holidays, waiting 90 days for benefits

Viewing 7 - 9 of 54 Reviews

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Jobs at Advanced Call Center Technologies

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Blountville, TN

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Customer Service Representative - Tri-Cities, TN

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Advanced Call Center Technologies reviews FAQs

Advanced Call Center Technologies reviews Advanced Call Center Technologies Customer Service Representative (CSR) reviews

Advanced Call Center Technologies

Advanced Call Center Technologies Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice job

Was ok

Employees are super nice

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