Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

41% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (254) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 116 reviews)); "Pay was good for the area and it was work from home" ((in 62 reviews)); "Great people and an awesome job if you like to work alone!" ((in 31 reviews)); "Benefits are good and affordable." ((in 29 reviews)); "Money good and that’s it" ((in 14 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 75 reviews)); "Horrible training not to many managers not organized the ceo screams and curses out managers" ((in 54 reviews)); "The supervisors have a lack for helping there employees" ((in 40 reviews)); "•Poor communication between supervisors and and leads." ((in 16 reviews)); "The managers aren't professional." ((in 16 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.0

41% would recommend to a friend

(991 total reviews)

Hunter Croft

44% approve of CEO

41% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (991 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

991 reviews

3.0

Apr 24, 2017

IT Lead (Floor Technician)

It lead

Recommend

CEO approval

Business Outlook

Pros

IT experience Team Development via Experience Administrative access to 90% of facility Supportive Helpdesk and Administrators

Cons

Low pay Work Environment No Training Supervisors are not technical communicators

3.0

Apr 22, 2017

All Over The Place

Call center representative

Recommend

CEO approval

Business Outlook

Pros

I had a awesome operations manager and supervisor. They taught me alot.

Cons

To many of the agents wanted to be the supervisor. And just to much secrecy honestly.

1.0

Apr 17, 2017

He'll trip - minimum wage - class action suit to pay co panties promised bonuses

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Co workers are wonderful, and management can be good, but company make sure that makes no difference. There are no other pros. This is an exploitation enterprise

Cons

Will not pay more than minimum wages Will not pay bonuses, or will delay for months - both of these resulted in class action suit settlement 10 min breaks - it takes two minutes to walk outside - think about it, they want to chinch you on 5 minutes. Company makes govt money by hiring unemployed and welfare recipients Advancement is not possible if they keep losing vendors - ATT pulled out. Lots of yelling at employees for taking too long on calls, e.g. "This is unacceptable!" without offering to help. And they will do this not caring if the caller hears it or not.

Viewing 817 - 819 of 991 Reviews

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Jobs at Advanced Call Center Technologies

Customer Service Representative - Harlingen, TX

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN

Customer Service Representative - Tri-Cities, TN