Advanced Call Center Technologies reviews

No one knew what was going on from the first day. I was interviewed by a recruiter who told me it would be 100% training and work from home. 3 days before the first day I received a call to come in for training to Boones Creek. I live in Greeneville TN. 1 hour ride twice a day. When I got there the receptionist started asking our names. No one was on her list. 35 people and no one on the list. After an hour of standing in a small reception area we were checked in and given badges. The trainer and the other supervisors knew nothing about the WFH. Some said it would be hybrid, some said wfh after training but they were not sure if it would be after 2 weeks of training or 6. I stuck it out for 2 weeks then got covid. I tried to get my laptop so I could at least stay updated but it never happened. When I went back after missing 4 days they put me on calls. I was so nervous because I had missed so much. I decided at this point I would never be working from home so I resigned. If they had an office in Greeneville I probably would still be working there.

*Not a professional environment *They were not ready to train us. They shoved us all into the front entrance (about 30) to hand out our 2 forms of ID for our i9's. This was redicilous and created a circus. *We didn't even get to our classroom till after 9am even though our class started at 8am and they told us to show up early. *Once there we saw how unprepared they were. We didn't have logins, we didn't have a plan, and we were not training only sitting. *The dress code was confusing. One said business casual and the other said casual. There were people dressed like dock workers, office employees, and 12 year olds at their first day of 8th grade. This did not scream professional. *They made a point to tell us they would serve lunch on the first day. I went off a special diet to eat with my peers as I thought it would be sociable. They brought in pizza in boxes told us 2 slices each, no plates, no napkins and no drinks. I would have happily fed myself. I've seen pizza parties in Kindergarten more organized. *The parking is a nightmare and you can't quite understand why this place is hybrid when there is not any room for anyone there. *They says you get benefits day one. No they mean sign up for them they start in 90 days. I didn't really care but I could see there that there were confused people. *