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      Advanced Call Center Technologies

      Engaged Employer

      Advanced Call Center Technologies reviews

      3.0

      41% would recommend to a friend

      (991 total reviews)

      Hunter Croft

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.7

      Senior management

      Advanced Call Center Technologies has an employee rating of 3.0 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      991 reviews
      5.0
      Apr 5, 2017

      AT&T Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hourly rate, bonuses, extra incentives, food and candy, music played through out the day, managers, and environment.

      Cons

      The extremely mean and frustrated customers that we have to occasionally encounter. Also some of the dramatic reps we have to sit next to at times.

      5.0
      Jan 30, 2017

      Bring back Bowser-My stars are based on him being here

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Without Ted this place is falling apart. No one cares about us like he did. This seems to be just a job to everyone else when you could tell he saw it to be so much more than that.

      Cons

      Ted brought a fun environment, the kind of manager you want to work for. He knew how to get us to meet our tough QA numbers, and sales. He stood up for us, but he was a tough manager when you didn't perform. It is to bad they don't try to get him back here in Douglas. I know if we took a petition everyone would sign,

      3.0
      Jan 29, 2017

      Love ACT

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun place to work. Management is very friendly. Coworkers are real nice.

      Cons

      Pay could be a lot better for what we do. There sould be a different pay scale for the project you are working on.

      Viewing 169 - 171 of 991 Reviews
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      ReviewsAdvanced Call Center Technologies reviews

      Glassdoor has 1,049 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.