Advanced Call Center Technologies reviews

pay is not that good,benifits are not either, wish they had more overtime

Awful unprofessional management that treat you like a number. Revolving door of supervisors that need training by some outside company on how to speak to people. Speaking of training, understand that if you work for this company they won't train you well enough before throwing you on the phones by yourself. I felt clueless on the mirad of policies and procedures that we had to learn while the customers were on hold, yet handle time is #1. If you don't meet that metric hourly, good luck not getting treated badly by your supervisor for it when they go over calls they personally have to review. Everyone at this place is either living in fear for their job from being stressed out over metrics/quality/rude customers or doing everything they can to get these customers off the phone with as little work possible. There's much more that I could bring up but this would be too long and I don't want to relive it. This is my perspective and you will have your own as well. Go ahead and apply, it's basically impossible to not get hired. They have a high turnover. As a matter of fact, when we switched from premium support to retention it seemed like %90 of people quit. Oh, Goodluck.