The customers were very rude and the call volume increased as employer had trouble keeping employees.
Pros
I loved working from home! They train you with pay. You can qualify for a bonus if your average phone call time/quality is meeting goal each month. There are moments where you help people resolve ongoing problems and that is rewarding believe it or not. They pay extra if you speak spanish.
Cons
The program the representatives use is very tedious and sometimes slow. The callers are very angry/rude sometimes since it has to do with mortgages (AKA their homes). The company doesn't have a good solid template to use for different scenarios since they service loans for different mortgage companies and each of those companies have their own way of doing things. The rules the different companies give us are constantly changing. Fewer employees are sticking around so the calls have been back to back since June 2021.
