Alorica reviews

3.0

44% would recommend to a friend

(11,554 total reviews)
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Mike Clifton and Max Schwendner

58% approve of CEO

36% positive business outlook

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,554 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.5 stars).

Reviews by job title

12K reviews
2.0
Sep 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Easy money. Decent pay. Convenient location. Very extensive training. Good incentive program if you can meet requirements. Good starting wage. Encouraging training staff.

Cons

Boring, repetitive, no room for advancement. Sit all day, short scheduled breaks. Horrible software and practices. Licensed reps can't even advise customers about their insurance coverage, which seems a little counterproductive. Scripts are awful.

1.0
Sep 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Above minimum wage, unlimited opportunity for overtime

Cons

1) monotonous- one spends each day doing the same thing, making the days drag 2) no leeway regarding time- one is marked tardy if he/she clocks in 1 minute behind schedule, even though it is often due to the time it takes for the computers to upload 3) Seemingly no assistance from the supervisors- even when a caller specifically requests to speak with a supervisor, a CSR has to practically force the call onto Supervisory staff. 4) Overly critical performance reviews- one can be docked performance points for something as simple as entitling his/her call notes incorrectly, or not documenting seemingly minor details

1.0
Aug 13, 2015

UNPROFESSIONAL!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The 4 week training is a breeze!

Cons

EVERYTHING ABOUT ALORICA IS A CON! IN FACT THEY ARE CON ARTISTS! They lie to you about being able to bid on the schedule you want when you come out of nesting. They lie to you about your bonus when your choice in surveys are at a 9.2 for the month. The team managers sucks! Not all but most of them they act as if they never want to do their jobs and help or take escalation! I never do reviews but ALORICA tried my entire life and I wouldn't come back and work for the company even in desperation!

Viewing 187 - 189 of 11,554 Reviews

Glassdoor has 12,860 Alorica reviews submitted anonymously by Alorica employees. Read employee reviews and ratings on Glassdoor to decide if Alorica is right for you.