Poor communication from management
Pros
Decent hourly pay. Weekend bonuses for those who want to work weekends.
Cons
As a PTA that has worked in the homecare setting for going on 6 years, ASHN was integrated into our management team nearly 10 months ago when the hospital system I worked for decided to bring them in to partner with their homecare and hospice divisions. Ever since ASHN has started there's been several issues. Im aware there's a transition period with any management change but its been nearly 10 months now and I'm still frustrated. Here are some issues, but definitely not limited to these: -management has had much turn over and most of the time I'm not even sure who to contact when I need assistance from them -this company has a minimum of 30 points (=30 visits for assistancts) per week, they do not allow you to choose your own schedule, you must work M-F and have 6 visits/day. And if you have 8 visits on Monday but 4 visits on Tuesday they'll put 2 more visits on Tuesday regardless of you going over the previous day. Many homecare professions choose homecare for it's flexibility, but ASHN does not allow it. -only 2 paid holidays: christmas and new years -garbage benefits that are very expensive -scheduling doesn't assign all visits to clinician, they assign weekly. so every week I have to email scheduling to assign my own patient to me so they don't end up on the all-page list and picked up by another therapist. total confusion that ends up frustrating many patients and families when a random therapist calls and tells them they'll be seeing the patient, then patient/family gets confused wondering why they have a new therapist. totally preventable if scheduling would assign out all visits. -additionally, scheduling doesn't assign out the supervising therapists either. so when me, a PTA, needs to conference on a patient and i reach out to the evaluating therapist and they say they're not the sup PT they only did eval. so I email scheduling and ask them who the supervising therapist is and....very rarely do I get a response. so this is totally illegal. to have an assistant out there in the field without any sup PT to contact. I have to contact the manager...whoever that is...hoping to get some help and only sometimes help is there. One time I had a patient, emailed and left several messages for scheduling and support staff to conference with and it took 2 weeks for someone to get back to me. absolutely unacceptable. -staff meetings: sometimes people are not able to go to the meetings because we're seeing patients. but they don't email a summary of what was addressed at the meetings. again poor communication and management. -payroll is a joke. someone else's check was deposited into my account. they caught the mistake then they withdrew the money and left me with NSF fees. I have to double check each paycheck. Many times they don't pay me bonuses they've offered to accept certain patients, or they don't include paper visits (which are done when documentation isn't complete and can't be assigned in the EMR) so you'll see a patient for a whole treatment, email a picture of your paper note and then not get paid. I literally have to email payroll regarding a correction at least once/month and we get paid weekly. Many staff both administrators and field have left following this partnership. I've been holding on trying to ride out whatever this is and quite frankly I'm getting tired of these "transitional issues" that should've been resolved 6 months in. It's going on 10 months. I'm currently exploring my options elsewhere.
