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American Cancer Society

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American Cancer Society reviews

3.5

55% would recommend to a friend

(1,930 total reviews)
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Karen E. Knudsen

60% approve of CEO

39% positive business outlook

American Cancer Society has an employee rating of 3.5 out of 5 stars, based on 1,930 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Cancer Society employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jan 2, 2018

Poor Management Causes Drastic Decline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I began working at this organization it had many pros. They included a great mission, knowledgeable management, a sense of security, a positive atmosphere, good benefits, and generous paid time off. In fairness, some did remain throughout my tenure. However, numerous re-organizational efforts have caused what was a formerly solid organization to become very unstable. This instability and sharp decline has caused the demise of most of the pros that were previously listed.

Cons

Leadership in this organization is extremely out of touch with the realities in the field. The latest re-structure resulted in yet another mass exodus of qualified and knowledgeable staff who were abruptly, coldly, and unfairly let go with little thanks or appreciation for the years (in some cases up to 20+) that had been given to further the cause. In contrast, many unqualified and incompetent staff were retained due to the fact that those making hiring and retention decisions remain essentially clueless to the real picture. They now have "managers" in charge of departments that they have never worked in before. There are staff filling positions that they didn't even want...they were just desperate to stay employed. Employees must constantly fear for their jobs, as each one has watched one colleague after another get the coldly scripted phone call telling them that they no longer have a career. It is sad to watch the decline of this formerly strong organization.

2.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Important mission and a wonderful cause. Many of the volunteers are wonderful, dedicated supporters that are a joy to work with. Decent amount of PTO. Healthcare coverage has been good, but the 2018 plans don't look as comprehensive.

Cons

No work-life balance; constant night and weekend hours. ACS loves to talk about family-friendly hours, but what that means is you are somewhat flexible in deciding which 60-70 hours you work each week. Management only works M-F, 9 to 4 and is completely non-responsive outside of office hours. If you have a work-related problem outside of office hours be prepared to handle it on your own and then be criticized for what you did. Layers and layers of middle managers have meetings and create spreadsheets for no reason. Managers never actually help with events. Four rounds of major layoffs in five years; they call it "Fit For Purpose" or "Optimizing" but all they are is layoffs of field personnel to save the jobs of management. Constant upward spiral of complexity of every administrative process so field personnel waste hours on trivial work an office assistant should be handling. No path to promotion. While on PTO, you will still be expected to respond to volunteers and answer management calls and possibly participate in conference calls. Management talks about giving volunteers "freedom" but what they mean is taking away ACS support and hoping the dedicated volunteers will keep raising money.

3.0
Jun 20, 2017

An unstable work environment. Not recommended

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Great mission which is easy to get behind. I feel proud to work here. -Wonderful staff and volunteers. -Good time off package, health benefits -The dollars really do go to mission. -Work life balance is pretty good- some people can work from home sometimes

Cons

-Unstable. Every person on my team has resigned in the past year due to extreme stress. Others are being fired left and right. Constantly restructuring and laying people off, and then expecting the paltry remaining staff to pick up the slack and do even more. -Constantly asking us to donate our meager checks back to the organization -Departments often do no communicate and seem at odds. -TONS of managers and leaders, and no one on the ground. -Extremely high stress, yet no leaders care- seems like they are just trying not to get fired themselves! -CEO pays lip service to caring about employees, yet is completely gutting the organization, firing huge numbers of staff, and asking the survivors who remain to produce more and more -Havent met with my team in person in several years. -The way people are let go is extremely heartless.

Viewing 10 - 12 of 1,930 Reviews

Glassdoor has 2,097 American Cancer Society reviews submitted anonymously by American Cancer Society employees. Read employee reviews and ratings on Glassdoor to decide if American Cancer Society is right for you.