employer cover photo
employer logo
employer logo

American Specialty Health

Engaged Employer

American Specialty Health reviews

3.1

39% would recommend to a friend

(569 total reviews)

George T. DeVries III

44% approve of CEO

55% positive business outlook

American Specialty Health has an employee rating of 3.1 out of 5 stars, based on 569 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Specialty Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

569 reviews
1.0
Aug 16, 2017
Recommend
CEO approval
Business Outlook

Pros

You can wear your headphones if you're not on the phone. You can wear jeans. And there's a 30 min window before you're marked late to work. Without exaggeration, there are only three pros to this job. Well, you can also count the work/life balance perk because you couldn't care less about this company after you've put in your eight hours for the day. But you will spend all your free time looking for a new job, so depends on how you look at it.

Cons

First, they'll give you a tour and make you think you literally just got hired at Google. Do not be fooled--it's all a sham. They remind you all the time that they were voted the Top 10 Coolest Places to Work... In San Diego. In 2014. They do not pay a living wage. You either need a second job or roommate to share expenses. They do not treat everyone equally, so be prepared for favoritism and overtime going to select few. In Elig, they trimmed their six week training down to two weeks, so you literally have no idea what you're doing. At the end of the two weeks of training, she tells you you're going to "Sink or swim" on your own, and in the same breath will tell you not to worry about your performance. After 23 years in the workforce, I can assure you, she is the worst manager I've ever had the displeasure of working for. She only gives you two weeks to train, but after a year and a half with the company, she doesn't know how to do any of the functions herself. When she's asked to complete something, she gets a minion to do her work so none of the managers have any idea just how little she knows. At some arbitrary date (not based on proficiency), they then train you to add on an entirely different function to your responsibilities--this training lasts all of two hours. They also think telling you to sit and watch over someone's shoulder is an effective means of training. That's called shadowing, not training, and doesn't help when you have no clue what they're doing in the first place. Then, when you are too slow at your new function (the one you were trained on for two hours), the manager starts recording your "coachings" for not working fast enough. Too many coachings and it affects your raise (that only comes once a year), or they just let you go. If the manager doesn't like you, you get more coachings so she can get rid of you. If she does like you (just kiss her butt and you're in), you can literally work two hours out of the day and never get in trouble--go take naps in the huddle room, have relations in the cubicle (you read that right), take two or three lunches, drive off property on the clock... She turns a blind eye for you. Going to HR accomplishes absolutely nothing except she will hate you more. They insist there is a "no retaliation" role, but that's more lies. ASH culture is a joke. Just watch how many people participate in their monthly events. They literally have more people on their committees to plan the lunch hour events than actually participate. Salsa competition... One participant. Desert competition...Two participants. Full on sham. Nobody is happy working their fingers off for $12 an hour. Part of their pitch when you're hired is how they want everyone to advance in their company... More lies. I saw one person, who was there less than a year (against the policy to move up under a year) was advanced to supervisor without the job being posted or anyone else having the chance to interview. Senior management came once while I was employed. She smacked gum the entire time she spoke to the two departments she is over (easily 50+ people). What a joke. Can't show employees the same respect she'd show other insurance company reps.

avatar
American Specialty Health Response
8y
Thank you for your review on Glassdoor and your perspectives on your job and our company culture. American Specialty Health (ASH) has experienced continued growth and success in its 30-year history. An important component of this success is that the company values feedback. Human Resources and department leadership strive to create a positive work environment for all employees and want to ensure that everyone feels they are trained and equipped in a manner that prepares them to be successful in their jobs. We appreciate your viewpoint about Eligibility training and will check in with our employees in that department to understand whether there is a need for additional training. It’s unfortunate you did not have a positive experience with a visit from a leader on our team. Senior management in our Eligibility department visits our locations quarterly and is open to feedback. If employees feel uncomfortable giving feedback to leadership, they are encouraged to contact HR to offer feedback. We do strive to maintain open, candid communications within teams. In regards to pay, we review our entire compensation/benefits package regularly and we pride ourselves on career growth opportunities and advancement. We have so many stories of employees starting in an entry level job who were promoted multiple times through their tenure, up to the executive level of leadership. We also have many stories of boomerang employees who left the company for other jobs, only to return a year or so later. I am one of them! If you would like to speak more about your concerns please reach out to our head of Human Resources, Kristin Bragg, to schedule a call with both of us. Jason Foggiano, Sr. Vice President, Specialty Networks Operations
1.0
Nov 2, 2016

Terrible

Recommend
CEO approval
Business Outlook

Pros

More Company Holidays than other companies. Cafe is decent. There aren't too many positives about this company. There is a 20 word requirement for this section so I am meeting the requirement.

Cons

This company doesn't value education. Pay is extremely low for the amount of work they hold you responsible for. The CSS department management is vindictive and fake. They will seem nice to your face but say bad things about you to other members of leadership. Numerous agents that have worked in the CSS department have been "black listed" from earning promotions even though they were well deserving. Management will only promote/allow department transfers if it benefits them. For example, a CSS supervisor was allowed to transfer to CSF as because they challenged CSS management ideas. Extremely negative vibe from the agents. People are constantly leaving the department. Additionally the CEO is egotistical. Hundreds of photos posted in the main floor of himself and the company.

avatar
American Specialty Health Response
9y
Hello, Thank you for taking the time to review your experience working at American Specialty Health (ASH). We are sorry to hear you did not have a positive experience. ASH does value the education of our employees. We offer benefits such as tuition reimbursement and educational opportunities through our ASH University courses. In addition, we conduct compensation analysis of our total reward package at ASH including salaries, benefits and other offerings. If you’d like to include feedback that you might not have provided in your exit interview, please contact us at HRhelp@ashn.com. Thank you!
1.0
Aug 20, 2021

No. Just no. Unhealthy place. Rigid cooperate company.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You’re not micro managed because nobody cares. Remote but you’ll be disconnected from everyone.

Cons

Negative culture. Managers not leaders. Disconnected. Below average pay. Low merits. Rigid, corporate policies. People are too busy to care what you’re doing. Working at a place like this is not healthy.

avatar
American Specialty Health Response
4y
Hello, Thank you for providing feedback of your experience working at American Specialty Health. We are sorry to hear that you felt our leaders were unsupportive. All leaders are required to participate in ASH leadership training for continued growth, self-improvement, and improvement of team-building skills. A recent Employee Engagement Survey showed that over 90% of our employees who completed the survey felt like management was available, friendly towards its employees, and easily approachable. We invite you to send us an email to hr@ashn.com with more details so we can better understand your experience and address your concerns internally. Thank you.
Viewing 13 - 15 of 569 Reviews

Glassdoor has 589 American Specialty Health reviews submitted anonymously by American Specialty Health employees. Read employee reviews and ratings on Glassdoor to decide if American Specialty Health is right for you.