Is AnswerNet a good company to work for as a Call Representative?

Call Representative professionals working at AnswerNet have rated their employer with 3.3 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Call Representative Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Call Representative interview questions at AnswerNet .

Does AnswerNet pay Call Representative employees well?

Call Representative professionals rate their compensation and benefits at AnswerNet with 3.2 out of 5 stars based on 21 anonymously submitted employee reviews. This is 28.6% better than the company average rating for salary and benefits. Find out more about Call Representative salaries at AnswerNet.

How happy are Call Representative professionals working at AnswerNet?

61% of Call Representative employees at AnswerNet would recommend their employer to a friend. This rating has increased by 332% in the past 12 months. Call Representative professionals have also rated AnswerNet with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 18 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 9 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 6 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "No wonder it is a huge turnover everyone even supervisors Are quitting or getting fired." ((in 5 reviews))

AnswerNet Call Representative reviews

3.3

61% would recommend to a friend

(21 total reviews)

Gary A. Pudles

68% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (21 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Call Representative employees have rated AnswerNet with 3.3 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Call Representative professionals have a good working experience there. AnswerNet is rated in line with the average (within 1 standard deviation) by Call Representative professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

21 reviews

5.0

May 20, 2021

Good

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Pay was good and the schedule worked out for me

Cons

None at all it worked out for me

3.0

Feb 2, 2021

Basic

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Remote work opportunity so is good

Cons

Office chairs are terrible So is bad for my back

4.0

Dec 30, 2020

Great place to start

Call center agent

Recommend

CEO approval

Business Outlook

Pros

The team leads really care about you, if you put in the effort to learn and understand each project the mangers will show you that appreciation. Most of the employees try to help each other out. I can’t speak for the other teams, but the team that I work with really does their best to give to help each other.

Cons

The only issue which isn’t a direct answernet issue by any means, the companies we assist have very outdated systems. You need a lot of patience to troubleshoot those issues. The IT team is very helpful but they’re very busy. It also can take awhile to get a question answered with how many agents there are, but again if you put in the effort to understand what you’re doing you can pick it up really quickly.

Viewing 16 - 18 of 21 Reviews

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AnswerNet Call Representative reviews

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Good

Basic

Great place to start

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