Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

2.0

Mar 15, 2022

Okay job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy accounts all in all the job itself was great.

Cons

Management was terrible never listen to staff.

3.0

Dec 21, 2021

Decent company to work at

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was decent around 15 at the time. You were able to work from the comfort of your own home.

Cons

The evening scheduling starts from mid afternoon to late at night depending on project . If you were planing to work a second job don’t apply for evening shifts. You will get barely any training for the projects.

4.0

Nov 24, 2021

It Depends on what Program

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Assignment Based Employment - It could be for 6 months, it could be for 2 years. If something gets old to you this may be a good fit. Like a new job each assignment

Cons

Assignment Based Employment - If you like to stay somewhere and get comfortable This might not be a good fit. (Example: I really enjoyed first, and third assignments. 2nd was ok, and 4th is maddeningly repetitive and to me it seems my skills are wasted there.

Viewing 28 - 30 of 42 Reviews

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AnswerNet Customer Service (CSR) reviews

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Okay job

Decent company to work at

It Depends on what Program

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