Is AnswerNet a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at AnswerNet have rated their employer with 2.5 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of AnswerNet employees being 2.8 out of 5 stars. Search open Customer Service (CSR) Jobs at AnswerNet now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at AnswerNet .

Does AnswerNet pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at AnswerNet with 1.7 out of 5 stars based on 42 anonymously submitted employee reviews. This is 34.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at AnswerNet.

How happy are Customer Service (CSR) professionals working at AnswerNet?

19% of Customer Service (CSR) employees at AnswerNet would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service (CSR) professionals have also rated AnswerNet with a 2.3 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.3 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at AnswerNet?

Customer Service Representative (35) , Call Center Agent (17) , Customer Service Representative (CSR) (12) , Supervisor (10) , General Manager (8) , Customer Service Agent (7) , Manager (4) , Agent (3) , Answering Service Agent (3) , Call Center Representative (3) , Network Administrator (3) , Operator (3) , Sales Representative (3) , Team Leader (3) , Client Solutions Manager (2)

What are the pros of working at AnswerNet according to real employee reviews?

"the people were great to work with and they are pretty laid back." ((in 20 reviews)); "Supervisors are decent." ((in 5 reviews)); "Flexible schedule usually" ((in 4 reviews)); "This creates a culture of team where collaboration is celebrated." ((in 4 reviews))

What are the cons of working at AnswerNet according to real employee reviews?

"No benefits or raises." ((in 17 reviews)); "Training is also poor." ((in 10 reviews)); "The upper level leadership was dishonest and you are just a number" ((in 7 reviews)); "long hours, but to be expected with any management position" ((in 5 reviews)); "Upper management is cutthroat and that seeps into all levels." ((in 4 reviews))

Skip to content Skip to footer

Notifications

AnswerNet

AnswerNet Customer Service (CSR) reviews

2.5

19% would recommend to a friend

(42 total reviews)

Gary A. Pudles

55% approve of CEO

14% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated AnswerNet with 2.5 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. AnswerNet is rated 35% below average by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.8 stars).

Reviews by job title

42 reviews

5.0

Aug 22, 2022

Pretty good compant

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

management is helpful responsive and accommodating

Cons

pay could be better, organization for remote communication could be better

3.0

Jul 19, 2022

It's not to bad

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home. Little interaction with others. Benefits available

Cons

Rushed training No paid holidays Sent home early often

1.0

May 5, 2022

Not for me

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Got to talk to different people

Cons

40 hours are not guaranteed, unorganized, throws people into calls with no training

Viewing 25 - 27 of 42 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Spectrum

3.7★Compensation & Benefits

Jobs at AnswerNet

Inbound Call Center Representative

Bilingual FT/PT Spanish/English Customer Service Agent Remote

Remote Full time and Part time Call Center Agent

Call Center Agent Part Time/Full-Time-REMOTE

Inbound Call Center Agent

AnswerNet reviews FAQs

AnswerNet reviews AnswerNet Customer Service (CSR) reviews

AnswerNet

AnswerNet Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Pretty good compant

It's not to bad

Not for me

Top companies for "Compensation and Benefits" near you

Jobs at AnswerNet

AnswerNet reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

AnswerNet reviews FAQs

Jobs at AnswerNet