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Arrow Exterminators

Engaged Employer

Arrow Exterminators reviews

3.7

65% would recommend to a friend

(315 total reviews)
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Emily Thomas Kendrick

84% approve of CEO

68% positive business outlook

Arrow Exterminators has an employee rating of 3.7 out of 5 stars, based on 315 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Arrow Exterminators employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

315 reviews
3.0
May 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly work environment, enjoyed the local work culture and fellow employees, a chance to work at your own pace with incentives to increase work volume and sales. Great philosophy for pest management. One on one training, knowledgeable staff and trainers. Always something new, never boring, plenty of challenges and chances to turn lemons into lemonade. Chance to work with people in the office and independently in the field. Can set your own pace.

Cons

Low pay, despite extra work and sales. Lack of transparency between upper management and staff. High turn over rates, lack of stable, dependable management. Company claims it's all about solving problems, not about sales, but the underlying focus is always on sales. The only way you can improve your meager paycheck is through selling. Lack of follow up from management to customers. Big pump up talks and showy prizes for selling, but minimal actual benefits to employees. Only 5 days off in the first year. Commission pay means no pay for holidays. Low charges on old accounts means minimal commission for very needy customers. Payments for uniforms and boots come out of your own paycheck despite the way they make it sound like a shiny perk. The pep talks sure do sound encouraging, but the follow-through just didn't show.

1.0
Apr 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Nothing since 2018 came and went.

Cons

I don't write many reviews but I had to warn people. Welcome to region 10 (NE Florida) its the wild wild west. This company use to be real good. They use to give all kinds of incentives to their employees. Was awesome when I first started. But in 2018 after the Bermuda trip this company started to change. They started to grow too fast and started losing the family culture they preach about so much. Incentives started to disappear. Office staff started cursing out employees and management would write the techs up for it. After 2019 trip to Montreal it got real bad. Incentives disappeared. Upper management was sleeping with the office girls and a blind eye was turned to it. Promotions started to be handed out based on favoritism and not performance. They stopped honoring agreements made upon hiring and constantly threaten to fire people who don't want to eat, drink Arrow. O yes almost forgot they make you sign a sales commission guideline but they don't actually follow it. The inside sales can steal your hard earned money from WDO's and leads and they are allowed to. They will work you to the wee hours of the night for WDO's because Arrow is more important than your family. Your salary base when it benefits them and when it doesn't benefit them your commission base so they can weasel out of any benefits you should get as a salary employee. In 2020 and beginning of 2021 all the good managers quit. They will lie to your face and stab you in the back in a heart beat. They will make things up to write you up for and blamed the Sales people for low sales in a pandemic. They will take your route away or your area as a sales guy and when you question it they write you up. Also don't expect to be able to give a 2 week notice. Nope not happening. Turn your notice in they let you go immediately. They make you feel you wont ever find anything better. Watch your pay also. They have a bad habit of messing up your pay checks. But when you do quit its like being a free elf.

2.0
Oct 5, 2016

Politics for sure

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Employees . Have quite a few friends

Cons

Bad management. Good ol boy network to be sure.

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Arrow Exterminators Response
9y
Dear Arrow Team Member, We appreciate you speaking up about your experience. At the same time, I truly regret that you are unhappy with certain aspects of working at Arrow. We work very hard to be the best Pest Control company around and a great place to work. We recognize that the success of the company is tied to your individual success. That said, it sounds like somewhere we missed the mark for you. I would like to invite you to discuss your concerns with me directly by sending an email to arrowcares@arrowexterminators.com. You can give us the details of your concern in the message or give us a time to call you back. All the best, S.Jackson Human Resources
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Glassdoor has 319 Arrow Exterminators reviews submitted anonymously by Arrow Exterminators employees. Read employee reviews and ratings on Glassdoor to decide if Arrow Exterminators is right for you.