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Backstop Solutions

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Backstop Solutions reviews

3.7

70% would recommend to a friend

(102 total reviews)
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Clint Coghill

78% approve of CEO

61% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Senior management

Backstop Solutions has an employee rating of 3.7 out of 5 stars, based on 102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Backstop Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

102 reviews
1.0
Jan 19, 2017

If they put the effort they're spending gaming Glassdoor into running the company...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They gave me a place to learn and level up over three and a half years Decent enough benefits, though not comparable to startups in the area The people who are still left at the company are generally kind and smart

Cons

They put up fake Glassdoor reviews to try to paper over the toxic culture that's grown as the management that has any experience working for a software company has all either left or been forced out and replaced by people who couldn't hack it in finance. The Peter Principle applies to just about everyone above the IC level in the org chart. The fake reviews talk about a lack of politics and a feeling of accountability. Maybe they should hold people accountable for the bad decisions of the Board of Directors, like the nightmarish outsourcing process and the terrible code they're producing, or the lies that the CEO of the company told us to our faces about that process. They're hemorrhaging people from the most technical and hard to hire roles and don't seem to understand why so many of us left, often not even bothering to schedule exit interviews with us. There's a lot of duplicity and lack of accountability throughout the management structure. The company's goals seem aimed at appeasing the CEO's ego instead of actually making a product people want to use and helping them learn how to use it. Development priorities were rearranged after he discovered people were making fun of him and his software company on a private mailing list. The new CTO wants developers to own their code, but organizational dysfunction means you're too busy putting out fires for the largest clients to ever spend time fixing past mistakes. They are too afraid to let you ship anything remotely risky in an innovate or die space. When everything is priority one, nothing is a priority. Tech stack is Java and Oracle. Nothing is clustered, and the project that was working on that was shuttered and that team all left. There's barely any validation on anything in the back end, though this may be changing. We went through a whole process of developing and articulating values, and then the company reneged on them in the space of a year. If you're desperate for a job, and can make it through their unnecessarily stringent US interview process, you could also just get hired at a place that will pay you what you're worth and treat you with respect.

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Backstop Solutions Response
9y
Thank you for your feedback. I’m glad that you found Backstop to be a good place to participate and learn for three years, and I’m sorry that you have negative feelings towards the company that provided you this opportunity. As the new CTO here, the first thing that I notice is that senior management is fundamentally very interested and motivated by employee, product, and client longevity; there seems to be some fundamental mistrust of this in your review, perhaps due to some history, but in my time here, that is the truth that I experience. Next I want to point out that as a 14 year old company with a huge client base and a great growth trajectory, we have particular challenges and opportunities that factor into our planning, different from those faced by a startup or a company in a different part of its growth curve. We revel in addressing practical challenges as well as technological ones: Original code, lots of clients who expect the system to work in a certain way, complex interaction of different modules, a global client base and global delivery; this combined with sexy new technology and feature requests go into the soup that inspires and motivates our current Development teams. In 2014, we finalized Backstop’s values of: Communication, Celebration, Getting Stuff Done, Excellence, Learning and Community. They remain core to our culture, and we continue to learn from our successes and failures. I do my best to communicate my plans and reasoning to the team; they may not always agree, and so we have a healthy conversation. In the end, not everybody gets what they want, but everybody has the opportunity to listen and learn about the myriad of factors that go into decisions, some that make sense to developers and some of which are business factors that we must accept, even if they aren’t our personal favorites. We are glad to have made an impact in your career here as part of your journey. Thanks for the contributions, and we wish you well in your current endeavors.
2.0
Jan 21, 2017

Growing pains make it a difficult environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people at Backstop are some of the best humans you will ever work with. Bright, driven, and friendly. They are the heart of the company. The software is good for the field, and if you have a passion for finance, you're in the right spot.

Cons

Upper management has done an incredibly poor job addressing the very real morale issues, and reductions in staff have made it a tough place to work. Staff is treated as a budget number, which completely counteracts the great group they've assembled. They are losing people every week, and are not taking staff feedback seriously enough to stem the blood loss.

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Backstop Solutions Response
9y
Thank you for sharing your thoughts and feedback. We appreciate that you recognize the great Backstoppers that you work with and how great the software is for the alternative investment industry. We acknowledge that as a growing organization, we experience growing pains - including a re-alignment necessary to stay on track with strategic growth and scalability. Now that is behind us, and we are excited about our future. Specific, detailed feedback we get from employees is quite helpful and we use it at every opportunity to recalibrate. We are committed to taking necessary steps to make Backstop a better place to work. We encourage informal, real-time feedback; the management team and I are always approachable and available. We solicit formal feedback through various employee surveys and focus groups. We could use even more participation in our upcoming eNPS survey, and would love to see everyone be part of strengthening our culture together. While we are well established and an industry leader, we know we have to continue to prove ourselves every day.
2.0
Jan 20, 2020

Great people lead by a egotistical tyrant

Sales
Recommend
CEO approval
Business Outlook

Pros

Flexible work, unlimited PTO, stocked kitchen and company outings.

Cons

Dysfunctional and hostile work environment as a result of poor leadership, specifically the CEO. Privilege and entitlement from inheriting a golf course and running a hedge fund that failed is not management/leadership experience. He thinks he's a know it all and will be the first to belittle and criticize employees using profanity either in person or behind their backs. He's made many people cry because of his verbal assaults and many people have quit as a result. Backstop is a sinking ship after spending the majority of the money raised back in Oct 2018 and this might be the last chapter of the CEO trying to prove his worth to all his affluent friends.

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Backstop Solutions Response
6y
At Backstop, we know that feedback fuels our growth and progress, and we thank you for taking the time to share yours. We agree that the great people at Backstop are a special standout quality of the company. We are glad you took full advantage of the perks the company offers like working remote, unlimited PTO, stocked kitchens in all offices and generous budgets for company outings. We strive to support our employees and set each individual up for success. More specifically, we invest in the success of Sales teammates, like you, with sales training and the annual sales offsite to a destination location. Conversely, your statements about our CEO and financial outlook are wholly untrue. Two of our core values at Backstop are Excellence and Getting Stuff Done, and ultimately our CEO and the leadership team hold themselves and the team accountable to those values. Under that leadership, our outlook is positive and energized. With 5 new product releases, the highest employee engagement scores to date and an unbeatable team in place, we are well-positioned for an amazing 2020. We wish you the best and hope you find the right fit for you in your next career move.
Viewing 4 - 6 of 102 Reviews
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ReviewsBackstop Solutions reviews

Glassdoor has 109 Backstop Solutions reviews submitted anonymously by Backstop Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Backstop Solutions is right for you.